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Johny, post: 250570, member: 34822 wrote:
. but my own experience tells me that being aggressive usually results in the other side getting aggressive too, which makes any problem more difficult to resolve.

Ah and I think that’s where today’s business (maybe a reflection on society really) falls down. If you don’t think the customer is always right or that you are ”compassionate” you must be aggressive.

That’s the whole problem, we only ever consider the 2 extreme’s, whereas If you see it as an equal relationship, its simply called equality.