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Paul – FS Concierge
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I find it best to be upfront.

Thank the business for being interested in your service but let them know you do not have the resources to meet their need.

It is also helpful to know of other services that can help because it feels good to help and it can be beneficial to develop relationships with competitors.

It sounds like you might need a business process expert. They can help prepare templates and business automation as well as handbooks etc.

We have several on Flying Solo when you are ready.