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Expectations are usually quite high when it comes to End of Lease Cleaning since quality control is usually done by a property manager who is responsible for leasing out the property.

We’ve been in this game for over 20 years and there are literally 2 types of companies in this space –

1. The ones that quotes proper rates eg. $450 for 2 bedroom apartment and gets the job done properly. This also allows for the occasions where you need to go back to the property to fix up defects when your team misses something or when you get a very picky property manager (we’ve been asked to go back for things as simple as a single hair left on a rug. This also allows for time needed to liaise with the property manager so your client doesn’t need to worry (they are paying for a full service).

2. The other type(and how the majority of companies out there are doing it) are ones which charge a dirt cheap rate eg. $250 for 2 bedroom apartment. These companies basically do and quote the bare minimum and hope and pray that it’s enough to get them over the line. You then need to justify why the clean wasn’t done to a high standard once the complaints come in eg. it wasn’t included in the scope, it was wear and tear etc. In my opionion, the amount of time you need to spend on the phone with tenants and property managers every time a complaint comes in makes it too much of a hassle. Also, you risk being taken to a tribunal and also risk the reputation of your conpany.

Ar the end of the day, it’s up to you what type of business you want to run.