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senseict
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I tend to agree, I’d personally prefer to use live chat if I can, however offering the option is still good as sometimes it’s just best to talk to someone over the phone.

Unfortunately some businesses outsource the live chat instead of mark themselves as offline out of business hours, so getting some unscripted answers can be difficult.

I have email, contact us page, phone number, and live chat (during business hours) to try to engage with visitors however they feel comfortable.