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I’d strongly steer away from ISPs, depending on your needs you’ll want to go for a hosted or managed PBX provider or managed IT telephony solutions provider.

If you need custom solutions, like a multi-tier IVR, or custom application, then you’ll find even a hosted PBX won’t help, and you’ll need to go for a managed solution.

You really do get what you pay for though.

Make sure that whoever you choose is registered with the TIO (Telecommunications Industry Ombudsman).

You can see the TIO member list here: https://www.tio.com.au/members/members-listing

Note: this list covers all ISPs and Telecomms companies; If they’re not registered on here, there’s something wrong, as they’re obligated to be.

Hope that helps