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The maxim ‘speed, price or reliability – choose two’ can be applied here. You’ve got a cheap service here which might meet most of your needs but what I’d recommend is offering two services on your store… the cheap AusPost mail service and then a more expensive ‘tracked’ option. The customer chooses which they want and you can still set up a pricing strategy as either a flat price or location based (depending on the platform you’re using).

As alternatives, outside of Aus Post, consider the B2C service Toll IPEC offers called ‘Direct’. It proves to be very reliable and relatively cost effective depending on the value of your products. Happy to have a chat about it if you DM me or call.