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alex.francis
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Thanks very much for your thoughts.

Yes, the title of the thread is misleading as I don’t mean to imply that I have been highly professional throughout the incident. But I think everyone would agree if they read our email thread that the customer isn’t been professional himself with the foul language and threats that he has used.

Yep, good idea to add to my repertoire with the registered letter.

Cheers,

Alex