Reply To: Tips for dealing with late payments from trusted clients

[Paul – FS Concierge]

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We definitely have benefited from separating intent (to pay) from ability (to pay) and when talking to somebody who previously said they would pay, we ask about the mechanics of who pays and when they pay.

We prefer to speak to Accounts people where we can finding this a more efficient approach that continuing to talk to people that can’t physically help us (ie, they do not have the Pay Paul button on their PC).