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I have owned and Managed 8 Small Businesses and with all of them I generated more customers by talking with them FACE-TO-FACE. This appears to be a lost art, but meeting with potential customers in their Businesses/Premises gives you better insight into what they need. Some of my customers were asking for what they thought they needed, but with my knowledge I was able to sell them an item that was more suitable – sometimes at a lower/higher price, but it always performed better their their concept. You can’t do this on the phone or through the internet!