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meraki
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Hi Justine,
I have had numerous clients (including myself) go through this documentation process.
There are multiple ways to do this, but depends on the time the owner is willing to put in.

You could ask your employees to write down everything they are responsible for. To walk through everything step by step – visualise it.
Or you could video it and then document it at a later date. Or get someone else to do that part.
You could also get the team to write down what they think is important for customer service and this can begin the ‘why’ behind the process.
The business owner can sit for a day in their cafe and observe and document.

If you focus on why you are documenting it, the answer to this will give you some ways on how to do it.