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arrowwise
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It continues to amaze me just how many businesses are using very primitive (or lack of any modern day IT / accounting systems), but in their words are very profitable and successful operations.

I ordered a roller blind from a company the other week. They claim to be in business for over 30 years. Email bounced when I sent the order. Had to order via SMS. Banking details given by SMS. Some other person texts me to choose from colour chart. The shocking service continues and delivery runs late but in order. I am still waiting on my Tax Invoice with multiple follow ups.

I’m not sure how these operations will sit in the next 20 or 30 years, however their old way of operating seems to work despite many of us in the more modern world not understanding how.

I am sure we all know plenty of businesses operating in a similar manner.