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Paul – FS Concierge
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[USER=113046]@JCan[/USER] – The answer is “maybe”.

Some businesses can do well without human support, others not so much.

Some things to consider are what your competitors provide and what are the typical expectations of your customer group?

My point really is around training a VA and having rock solid procedures and processes in place, especially if you are off-shoring as this is where a lot of businesses underestimate what it takes for these components to be successful.

Cheers