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busy times and poor requests do reduce the amount of feedback over time. alas, there is nothing that is “will last the length of the business” as technology changes so will your needs so trying to avoid upgrading is just going to screw you over in the long term.

what do you need in a CRM, what do you want it to do as basic, how are you currently doing it and how will you get your existing details into that new system.

when you look at that information yourself you will find what to look for online without needing to have to even ask because you have already figured out what you want when you say CRM.

customer relationship manager or customer record manager.

would you use rusty bolts in your shed because you had in stock before providing it to the customer or would you use what is needed and functioning well with your product overall?