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In this covid environment the cloud solution is essential.
For you or anyone else looking for a similar answer, whatever solution you end up going with, you need to have the options of handsets, mobile app or desktop app as standard preferably with the Teams Voice integration option if required.
You also need to be able to pull calls between the handset, mobile apps and desktop as required.
And yes, I can also provide this type of solution.
Director – Pegasus Technology Pty Ltd