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three brains
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A couple of thoughts to help you diagnose why more people haven’t bought your product, which’ll help you find a way to solve the issue.

1.Identify what the barrier to purchase is

In general, the reason people don’t buy products usually falls into one of these five areas.

* awareness – your audience don’t know who you are or what the product is
* relevance – your audience don’t see a need for the product
* superiority – someone else is doing it better
* credibility – your audience doesn’t believe what you say about the product
* negativity – your audience like the product, but something else in the marketing mix is putting them off

Not possible to diagnose your barrier without knowing your product / category / marketing plan, but this might at least give you some ideas of what to look for?

2. Research non-users

Understanding why your current users chose you is a good start, but clearly the issue is with non-users. It’s not clear if you’ve carried out market research, or if you have an agency who can help you do so.

If you did want to do some fast / cheap market research, Google Surveys (https://marketingplatform.google.com/about/surveys/compare/) might be worth checking out.

Surveys costs between $0.10c and $2 per completed survey, so depending how many people you need to speak to, to get a decent sample size (you’d normally do at least 100), that might give you a quick bit of feedback. You’d ideally work out a sample size based on the total size of the market. (have your done any market research into this? Would help determine if your 1,000 target is reasonable)

With Google Surveys, if you wanted to target people in your category specifically though, you’d probably need to reach out to Google, you can only run general population surveys on the base model.

You could also look for a market research company to help with this. There’s a list of certified practitioners here : https://researchsociety.com.au/find-an-expert. They would give you a much higher quality answer than doing it yourself, but they’d obviously charge for the research project.

Would suggest you look at an individual / freelancer rather than one of the bigger agencies, you’d get better value on this sort of project.

3. Find a way to remove the barrier or remove the product from the market

Most marketing activity usually focusses on trying to encourage people to do something. But, sometimes it’s more impactful to remove the barrier that’s stopping them. There was a great article in Marketing Week (UK) last week, which talked about this exact thing. It’s like a 2 minute read, and might help you think of some more lateral solutions. The “Texas litter” advertising example is a great little marketing story.


If whatever is stopping people buying the product isn’t fixable, then maybe the product doesn’t have a future. But, sure everyone on the forum is hoping to find a way to identify the problem and fix it. Everyone has the challenge of not getting as many customers as they’d like.

Hope that all helps

Best of luck