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Dave Gillen – Former FS Concierge
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If this is a 2-customer problem, then an apology, refund, and buy them a competitor’s product to the right specifications would likely make them happy customers (maybe even a positive review). Total cost likely $100-500 depending on what kind of headphones you sell.

If it’s not worth paying that much, then the problem is a sub-$500 one and therefore not worth any further worry.

Just an idea for a more creative solution.