Home – New Forums Logistics Ausralia Post alternative & shipping overseas

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  • #977703
    snataw
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    • Total posts: 3
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    Hi all,

    Happy Friday.

    A couple of questions about shipping for those who use Australia Post or any other couriers:

    1) We currently use Australia Post Express sachels 500g & 3kgs, and we charge our customers a flat rate $9.95. It’s been more than a year ago when we set the price and the prices have gone up significantly since then. Can any of you recommend alternatives to Australia Post Express sachels that offer same features but at more affordable prices?

    2) We want to use Australia Post to ship overseas. As we’re new in this field, we’d like to get feedback from anyone who has experiences to share – other couriers to consider (FedEx, UPS, etc.), how to get better rates, also currently Australia Post don’t allow sending parcels containing batteries of any kind…

    Many thanks in advance.

    #1100263
    VixenBookkeeping
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    • Total posts: 31
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    Hi there,

    I had a client that was a fashion label with an online store and they found the Aus Post Int’l service less than satisfactory. Quite often they were being charged the wrong amount so I would have to go through the statement in fine detail each month, wasting time and money.

    They then changed over to Toll for international and found the service so much better and they were also able to negotiate the price after they had set up a regular trading history.

    They still used Exp post satchels for local overnight delivery though. However, they incorporated part of the postage cost into the price of the product. Perhaps this is something you can do too?

    #1100354
    VixenBookkeeping
    Member
    • Total posts: 31
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    Hi there,

    I had a client that was a fashion label with an online store and they found the Aus Post Int’l service less than satisfactory. Quite often they were being charged the wrong amount so I would have to go through the statement in fine detail each month, wasting time and money.

    They then changed over to Toll for international and found the service so much better and they were also able to negotiate the price after they had set up a regular trading history.

    They still used Exp post satchels for local overnight delivery though. However, they incorporated part of the postage cost into the price of the product. Perhaps this is something you can do too?

    #1100264
    EmbalmSkincare
    Participant
    • Total posts: 459
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    I can only add that I find Australia Post way too expensive to even consider using them for international mail.

    #1100355
    EmbalmSkincare
    Participant
    • Total posts: 459
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    I can only add that I find Australia Post way too expensive to even consider using them for international mail.

    #1100265
    King
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    • Total posts: 2,212
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    Couriers are now generally cheaper for satchels than APost. On a 3kg one I can save $4.50 using a courier. Downside is they don’t go everywhere, so I just do a quick check first and select the one that goes there.

    The Post 500g satchels have increased in size compated to the small ones from my courier, so they win there.

    I think it is a case of having a matrix of options to suit weight/volume, destination and cost.

    #1100357
    King
    Member
    • Total posts: 2,212
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    Couriers are now generally cheaper for satchels than APost. On a 3kg one I can save $4.50 using a courier. Downside is they don’t go everywhere, so I just do a quick check first and select the one that goes there.

    The Post 500g satchels have increased in size compated to the small ones from my courier, so they win there.

    I think it is a case of having a matrix of options to suit weight/volume, destination and cost.

    #1100266
    inxpress111
    Member
    • Total posts: 49
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    Hi guys

    Let me introduce myself – I am a freight consultant specialising in small to medium sized businesses – we provide unique shipping solutions and savings with domestic, international, heavy freight and import/export.

    Not only look at your costs, but look at where and who you are shipping to – what impression do you want to give your customers when you goods turn up and also look at what is easiest for you in terms of ease of use and follow up.

    Hope this helps.

    Ann

    #1100359
    inxpress111
    Member
    • Total posts: 49
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    Hi guys

    Let me introduce myself – I am a freight consultant specialising in small to medium sized businesses – we provide unique shipping solutions and savings with domestic, international, heavy freight and import/export.

    Not only look at your costs, but look at where and who you are shipping to – what impression do you want to give your customers when you goods turn up and also look at what is easiest for you in terms of ease of use and follow up.

    Hope this helps.

    Ann

    #1100267
    xceed
    Member
    • Total posts: 15
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    We use a company called Temando ( http://www.temando.com/) who are a broker and offer much cheaper prices than going to the courier companies direct. Not certain about such small packages as yours but worth a look.

    #1100361
    xceed
    Member
    • Total posts: 15
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    We use a company called Temando ( http://www.temando.com/) who are a broker and offer much cheaper prices than going to the courier companies direct. Not certain about such small packages as yours but worth a look.

    #1100269
    Stockings99
    Member
    • Total posts: 31
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    If you buy in bulk you get a discount. I have used AustPost for over three years and my orders have delivered 99.6%. The 0.4% that did not deliver (or customers who claim they did not receive it) is an acceptable fail rate for me. I am not sure if courier companies are better than this, however for each order that does not deliver will cause you manual intervention, manual emailing, loss in replacement product, loss in re-sending postage, customer frustration and your reputation.

    Online customers are fairly accepting of postage cost, as long as you charge a reasonable rate – pass the cost on without markup.

    #1100365
    Stockings99
    Member
    • Total posts: 31
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    If you buy in bulk you get a discount. I have used AustPost for over three years and my orders have delivered 99.6%. The 0.4% that did not deliver (or customers who claim they did not receive it) is an acceptable fail rate for me. I am not sure if courier companies are better than this, however for each order that does not deliver will cause you manual intervention, manual emailing, loss in replacement product, loss in re-sending postage, customer frustration and your reputation.

    Online customers are fairly accepting of postage cost, as long as you charge a reasonable rate – pass the cost on without markup.

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