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August 2, 2011 at 11:12 am #1068820Up::0
I have people using my contact forms quite frequently – mainly for the quote request form as there are a few questions involved. Its an easy way of getting the person to tell you what you need to know.
My clients websites all have contact forms and I find they get used regularly as well. Typically we have full contact details across the site and the visitor can choose whether to use the form or emai !! l directly.
I personally dont have an issue with filling in forms. Just for the love of God – dont set up a contact form submission to go to an unmonitored email account. *Im looking at you half the tradies on the Sunshine Coast **
August 2, 2011 at 11:43 am #1068821Up::0I have a contact form, email address, phone number and postal address on my site as this is what I look for on other sites. I don’t use a form if there are no other contact details (like others who have posted here surprisingly!). I am suspicious of those who only have contact forms.
I always recommend to my clients to have all of these on their sites too – or the ones they want. The more ways you offer the client to contact you, the easier you make their life and hopefully the more they will be willing to contact you – that’s just my theory and the way I think when looking at other sites for products or services I get people contacting me in many different ways – including through the contact form. It hasn’t seemed to be a problem for either myself or any clientAugust 2, 2011 at 11:45 am #1068822Up::0IgniteDM, post: 85784 wrote:Just for the love of God – dont set up a contact form submission to go to an unmonitored email account. *Im looking at you half the tradies on the Sunshine Coast **This sounds like someone I do work for and it’s why he didn’t get a contact form, just a phone number (email shown as back up but a waste of time), he does a turnover of probably half a mill and gets a lot of his leads from the site, just hates using a computer.
Pleased to know that contact forms can work, will have to revisit using them.
August 2, 2011 at 12:12 pm #1068823Up::0Quantitative approach to the problem.
Do the simple math (use your own numbers with the sample below):
Specifications:
– you have 100 visitors on your website per day;
– 5 of them are your prospects and ready to request your good/service;
– 1 out of 10 your prospect use contact form;
– 25% of prospects who use forms will not contact you at all if you don’t provide a form on your website;
– you have conversion rate (prospect to customer) 10%;
– every customer brings you $500 profit;Make multiplications needed and you get the value of having contact form. In this case it is equal $6.25 per day or $2281 per year.
Compare it with the cost to implement a contact form and make your conclusion.
I suspect that in most cases forms will not harm your business.
August 3, 2011 at 2:47 am #1068824Up::0I agree with most – offer the option. Someday, it may bring you an extra customer or two. The cost of adding the form is minimal – so why not have it there as well as all the other contact options?
(Oh – and I don’t like to do business with a company that JUST has a contact form, with no idea of where or who they are… sets my suspicions very high – and makes me doubt their responses upfront).
Kathy
August 3, 2011 at 9:53 am #1068825 -
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