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  • #977078
    Sharon Elliott
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    hi, my husband and i have a domestic house cleaning and mowing business, and i was after some input about how to keep customers happy ?

    #1091078
    MyGreatIdea
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    Ummmm…do a good job? At a reasonable rate? :confused:

    Wendy :)

    #1091224
    MyGreatIdea
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    Ummmm…do a good job? At a reasonable rate? :confused:

    Wendy :)

    #1091226
    Sharon Elliott
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    hi wendy, Would you reward your good customers and how ?? we have a list of great clients who are very happy with our services, would you do extra or take your services to them a step further or would that be intruding ??? what are your ideas

    #1091079
    Sharon Elliott
    Member
    • Total posts: 50
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    hi wendy, Would you reward your good customers and how ?? we have a list of great clients who are very happy with our services, would you do extra or take your services to them a step further or would that be intruding ??? what are your ideas

    #1091228
    MsLilyPonds
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    • Total posts: 264
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    I know a pet sitter who cuts flowers from her garden on the last day of a job and leaves the client with a bunch of fresh flowers – KILLER word of mouth maker! Something like 90% of her clients are referrals.

    #1091080
    MsLilyPonds
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    • Total posts: 264
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    I know a pet sitter who cuts flowers from her garden on the last day of a job and leaves the client with a bunch of fresh flowers – KILLER word of mouth maker! Something like 90% of her clients are referrals.

    #1091081
    NickHumphries
    Member
    • Total posts: 418
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    Do something different like baking home made cookies or like above said, leaving a bunch of flowers!

    Word of mouth all the way!

    #1091230
    NickHumphries
    Member
    • Total posts: 418
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    Do something different like baking home made cookies or like above said, leaving a bunch of flowers!

    Word of mouth all the way!

    #1091232
    NathanB
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    • Total posts: 775
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    A great and simple way to encourage repeat business is with Reward Vouchers. – Once you have completed each job, simply give the customer a voucher/coupon/offer that encourages them to either book you again immediately or at least have you in mind the next time they need a service.

    It’s simple, cheap and you can measure the result easily. Start by printing the vouchers at home in small quantities and once you have learned what does and doesn’t work then make the step up to a professional design/print combo (which you should easily be able to keep cheap too).

    Next time you perform you lawn care service for a client, make sure you do a good job and then give the home owner a good deal and saying, book me in for you next cut in 6 weeks time now and you’ll receive the “benefit” of….

    Hope I was helpful.

    #1091082
    NathanB
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    • Total posts: 775
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    A great and simple way to encourage repeat business is with Reward Vouchers. – Once you have completed each job, simply give the customer a voucher/coupon/offer that encourages them to either book you again immediately or at least have you in mind the next time they need a service.

    It’s simple, cheap and you can measure the result easily. Start by printing the vouchers at home in small quantities and once you have learned what does and doesn’t work then make the step up to a professional design/print combo (which you should easily be able to keep cheap too).

    Next time you perform you lawn care service for a client, make sure you do a good job and then give the home owner a good deal and saying, book me in for you next cut in 6 weeks time now and you’ll receive the “benefit” of….

    Hope I was helpful.

    #1091234
    Sharon Elliott
    Member
    • Total posts: 50
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    thankyou everyone for your encouraging messages, you have given me lots of ideas and we have been busytoday to put some into our business this week

    #1091083
    Sharon Elliott
    Member
    • Total posts: 50
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    thankyou everyone for your encouraging messages, you have given me lots of ideas and we have been busytoday to put some into our business this week

    #1091236
    tonyk
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    • Total posts: 1,430
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    Like many others have said, it’s the personal touch that will help you keep your current clients and increase the number of people that will tell others about your business.

    Best of luck with it all.

    #1091084
    tonyk
    Member
    • Total posts: 1,430
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    Like many others have said, it’s the personal touch that will help you keep your current clients and increase the number of people that will tell others about your business.

    Best of luck with it all.

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