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  • #995530
    Christina2590
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    Hi,

    I am uploading my product photos to my website however when I go to view it once I click the shop tab that image looks distorted. I am not sure what I am doing wrong.

    Is anyone able to help?

    Edit: my computer was playing up when I was creating this post hence why the subject of this post didn’t fully appear and im am not sure how to edit it

    #1202407
    nduell
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    • Total posts: 57
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    Hi Christina,

    Are you able to send a link to the issue, so we can see what is going on?

    Cheers,

    Nick

    #1202408
    Christina2590
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    nduell, post: 240043, member: 80147 wrote:
    Hi Christina,

    Are you able to send a link to the issue, so we can see what is going on?

    Cheers,

    Nick

    Hi Unfortunately I cant send the link as the site is still under construction but I did take a screen shot of that particular page in question

    #1202409
    nduell
    Member
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    Hi Christina,

    Is the issue the missing file or you think the images look distorted?

    #1202410
    Christina2590
    Member
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    nduell, post: 240046, member: 80147 wrote:
    Hi Christina,

    Is the issue the missing file or you think the images look distorted?

    The issue is the distortion of the image, when I preview it like in the example I have shown, it looks all weird however once I click on it, it appears correctly

    #1202411
    Divert To Mobile
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    The issue is that wix is resizing your image to fit into the space allocated for images. You need to fudge your image so that it matches the dimensions of the image box without distorting.

    Best of luck,

    Steve

    #1202412
    bb1
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    My daughter (our web guru) recently created a wix website for our hobby (even got page 1 for our search terms) had the same issue in preview mode, but once published was all good.
    this is comment only dont take any web development or SEO advise from us.

    #1202413
    danielsidhom
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    • Total posts: 11
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    Christina, sometimes if the size of the image is too large, it distorts when shrunk or compressed to such a size. Try and resize the image to a smaller size with a free online tool or an image editor to a similar size of how it would display in the shop, then re-upload it.

    Your image is around 2500 X 2500 pixels which is very large for a shop image.

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