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  • #994931
    isellstuffsometimes
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    Hi Everyone,

    I just wanted to start a new thread to help new online business owners with any questions or concerns they may have regarding drop shipping.

    I happily provide a drop shipping service for over 700 individual items, Australia wide! Having an account is free and there are no upfront costs associated with purchasing items.
    Let me delve into the above just a little bit more:

    How Drop Shipping works:
    Once you have decided which products you would like to sell, all you need to do is put them on your website. We provide all the necessary product data to assist you in doing this. Then you wait for a customer to purchase the item, at the price you decide to resell for. You then place the order with myself and purchase the item for the wholesale price. You keep the profits and we ship the product (blindly) directly to your customer.

    Such an easy solution to combat capital tie ups, as well as thickening your catalog.

    If anyone has any questions or would like to learn more, please do no hesitate to post a question in this thread and I am happy to explain in more detail.

    On the above, I actually would love to see some questions come through!

    Look forward to hearing from you all!

    Regards,
    Jordan

    #1199207
    Rowan@quaotic
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    I am sure there would be some interest in your dropshipping service but can you tell us more, such as what sort of products do you specialise in? What procedures do you have in place if there is a problem? etc

    #1199208
    isellstuffsometimes
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    Good afternoon!

    Thanks for posting.

    In terms of specialising, there is no real area as there are about 700 individual products that are imported.

    To give you an idea though these are the categories that we have:

    • Baby & Kids
    • Furniture
    • Home & Lifestyle
    • Games & Hobbies
    • Power Tools & Outdoors
    • Home Entertainment
    • Sport & Fitness
    • Gazebos & Marquees
    • DIY Shower Screens
    • Taps
    • Sinks
    • Basins
    • Vanities

    In terms of procedures with warranty. 12 months warranty is provided on all products, this includes shipping. If an item is lost during transport and the couriers cannot locate the item then another will be shipped out. If an item arrives damaged, we will either send a new item or a replacement part (depending on the product). All we require is photographic evidence of any damage etc.

    To have a look at our catalog visit http://www.serranoaustralia.com.au

    Note: Prices on our website are just indicators of Recommended Retail Price and do reflect the wholesale price, which is significantly less

    Kind Regards,
    Jordan

    #1199209
    jdedwards
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    Hi Jordan,
    I have just lost my contract and am starting a drop shipping business so that I have the freedom to work from anywhere. Do you have any suggestions on how to find legitimate wholesalers for product?
    Many Thanks,
    John

    #1199210
    isellstuffsometimes
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    Hi John,

    That is a good question. There are lots of local retailers out there that will offer dropshipping but unfortunately you will be paying a higher price as opposed to the traditional wholesale price. Which in order for you to make a profit, means that your resell price will be higher and find it difficult to be competitive. That being said, it shouldn’t be about starting a price war – It should be about, having a website that is easy to navigate as well as establishing yourself as a brand, that has great customer service and replies to customers. A lot of issues occur when online retailers are not transparent about their procedures and make online shopping a stressful environment for a potential customer.

    With that little spiel out of the way, there are a few dropshippers around that offer wholesale pricing as they import themselves. I myself have found it quite difficult to find dropshipping providers that are based in Australia, I have even enquired to a few of them back in the day, and not received any replies.

    A directory can be found at http://www.dropshipaustralia.com.au/ – However, I do not know how up to date their listings are.

    In terms of recommending a good provider, I would not be doing myself any favours by not recommending Serrano Australia. We have provided dropshipping for a few years now and have supplied some of the bigger known retailers out there.

    If you are interested, please go to http://www.serranoaustralia.com.au to get in touch!

    Another option is that you can go straight to a dropship supplier based in China, however risks can be involved using this – especially if you have not had any experience with importing.

    #1199211
    bb1
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    Hi Jordan,

    Looks good, I am always looking for additional products for my online sales channel, the biggest complaint I have heard about drop shipping is drop shippers who don’t have sufficient stock to cover sales. Ie. they have seller A. B. C all selling, Seller A and C sell at the same time, but the drop shipper only has sufficient stock to service one client.

    Do you have any strategies in place to overcome this common issue, I guarantee my clients I have stock for immediate delivery, and I cant wait for the drop shipper to get stock in.

    #1199212
    isellstuffsometimes
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    Hi Bert,

    I’m not surprised to hear that as being a complaint. Places generally take the first in, best dressed approach. However, we provide a daily stock update list to let you know how the levels of stock are, we are also constantly importing to replenish stock as we see fit. There will on occasion be times where we will be out of stock for a particular item for a number of reasons that are outside our control. I.e. The product had an unprecedented surge in popularity, delays with the manufacturers and etc. To combat this, we analyse our stock needs very carefully on a day to day basis and if an item is out of stock, we will let you know straight away and present the customer with alternatives, refund or ETA.

    Whilst I know this may not be exactly what you want to hear, it is the best and most feasible approach to take (which works for the most part), it is also an honest answer so you know exactly how we work and who you will be dealing with (myself).

    Please let me know if you have any other questions or concerns.

    Kind Regards,
    Jordan

    #1199213
    March
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    isellstuffsometimes, post: 235802, member: 81462 wrote:
    Hi Bert,

    Kind Regards,
    Jordan

    Always worrys me when dropshippers offer their services and FORGET to mention that they are competing directly against you with their own eBay store…. and please dont tell me this isnt you Jordan as an ASIC and ABN search tells me it is

    So if any of you are thinking of taking up this offer be away of Jordan’s eBay store here and that they will be competing against you

    http://stores.ebay.com.au/JT-Bargain?_trksid=p2047675.l2563

    http://www.ebay.com.au/sch/jtbargain/m.html?item=390917509163&hash=item5b047fd02b&rt=nc&_trksid=p2047675.l2562

    #1199214
    bb1
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    March, post: 235843, member: 65781 wrote:
    Always worrys me when dropshippers offer their services and FORGET to mention that they are competing directly against you with their own eBay store…. and please dont tell me this isnt you Jordan as an ASIC and ABN search tells me it is

    So if any of you are thinking of taking up this offer be away of Jordan’s eBay store here and that they will be competing against you

    http://stores.ebay.com.au/JT-Bargain?_trksid=p2047675.l2563

    http://www.ebay.com.au/sch/jtbargain/m.html?item=390917509163&hash=item5b047fd02b&rt=nc&_trksid=p2047675.l2562

    Not really sure what the issue is, half the wholesalers do the same thing, its just a case of market research, which you should be doing anyhow.

    #1199215
    isellstuffsometimes
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    Hi March,

    It’s not so much forgetting to mention it, as it is irrelevant. We do have ebay stores, but the prices they charge are above the wholesale price Serrano Australia charges. Even if we didn’t own that store, a store like that would still exisit. It’s the exact same as Apple selling their products at an apple store, as well as Big W, JB-Hi-FI, Dick Smith (rest in peace), Harvey Norman – Pretty much any electronics reseller. Aslong as you are not reselling to the market at a lower price then what you wholesale it for.

    Glad this comment was brought up though.

    Hi Bert,

    I don’t see what the issue is either.

    If anyone else has any questions, or some comments warning against myself please send them through.

    Regards,
    Jordan

    #1199217
    JM dreams
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    Hi Jordan,

    Old thread I know, but I have a question…

    Can you tell me typically what does a ‘blind’ package looks like? obviously this is the face of our business, as a seller, and it may be the control freak in me but I wonder how as a retailer we keep the same ‘feel’ of receiving a package direct from a business when it comes from a dropshipper…

    Could you please assist in telling us the best questions to ask a dropshippers to determine how the package will look and if packages can be customised in anyway.

    Jen

    #1199218
    isellstuffsometimes
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    JM dreams, post: 245713, member: 56887 wrote:
    Hi Jordan,

    Old thread I know, but I have a question…

    Can you tell me typically what does a ‘blind’ package looks like? obviously this is the face of our business, as a seller, and it may be the control freak in me but I wonder how as a retailer we keep the same ‘feel’ of receiving a package direct from a business when it comes from a dropshipper…

    Could you please assist in telling us the best questions to ask a dropshippers to determine how the package will look and if packages can be customised in anyway.

    Jen

    Hi Jen,

    Sorry, I only just saw this.

    Blind simply means that there is no packing slip or invoice. The box itself is the original, which contains the product that has been purchased. So rather than having a particular feeling, it just keeps the feeling neutral – If that makes sense.

    Always ask how items are packed and dispatched. It is also a good idea to ask what appears on the drop shipper’s shipping labels.

    #1199219
    happywyse
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    Great topic, wondering if you have any suggestions on where I can find information on importing. I only wanted to start by sourcing a product on Alibaba and selling on eBay. Does this mean I am the importer even if its only one product, if so I presume there might be some sort process or due diligence checklist we should follow?
    I have searched online and found some mentions of the below points but not sure what else or where I should be asking.

    • Seek Public and Product liability insurance
    • Product Testing
    • Any licensing required?

    Thanks

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