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May 21, 2015 at 12:14 pm #991792::
We’re a new business and have slowly been building up our website and learning SEO. Well Google is now linking a search for our business “*ourbusiness* Melbourne reviews” to a one-star review for a green coloured bus in new York. It appears they linked it because some reviewers on the same page were from our location in Australia.
Not sure how to get this unlinked. Contacted the reviewer but they are inactive. Sent a request through google product groups, but they say its trip advisor’s fault that google links the review to our page! Not sure what else to do, but it appears to be impacting on our business.
Any help would be appreciated.May 21, 2015 at 12:30 pm #1183343Craig.SmithMember
- Total posts: 167
I don’t think there will be anything you can do about this. Google is showing it because it’s on the tripadvisor.com.au site with the key green bus. Most educated searchers should be well informed that it’s a different business as the title of the page is “Steer clear of the GREEN bus!!!! – City Sightseeing Hop On” with references to NY.
I would go ahead and encourage your passengers to start adding some reviews to tripadvisor specifically about your business. Also look at adding user reviews to your website and make this microdata available to google in order to show it against organic results in search engines.May 21, 2015 at 9:16 pm #1183344bb1Participant
- Total posts: 4,485
A bigger problem may be no one going down to page 4 to find you on google. I used Melbourne Airport bus, and you are way down.
How do you know that this one review is impacting your business, or are you just assuming it is?May 22, 2015 at 2:41 am #1183345::
Thanks for the replies. We’re a new business and focusing on working to ensure our systems are all in place to service a smaller number of customers well. We’ve only been operating a short time, so not so concerned about being on page one on google just yet.
We do get a regular flow of visitors, however whenever google decided to place the one-star review for the New York business at the top of search results we get less enquiries, that’s how I know it affects our business. When the one star review isn’t showing up, we get more enquiries.
Unfortunately for the average person it appears if they google review of your business, and see one star, they don’t even bother reading any further (to see why, or if it even relates to your business) – people just trust google to be right.
So my issue is how to I go about getting google to stop linking completely unrelated content to our business? Craig, thanks for your response it makes sense and I have started work on this, however positive related reviews will take time.May 22, 2015 at 2:42 am #1183346::
You can take up the issue directly with Google if you believe they are at fault. They do respond but not always in your favor o_OMay 22, 2015 at 3:43 am #1183347::
Hi arrowwise, what is the method to take it up with google? They don’t really give an easy answer on how to contact them for this type of issue.May 22, 2015 at 3:49 am #1183348May 22, 2015 at 9:24 am #1183349Dave Gillen – Former FS ConciergeKeymaster
May 24, 2015 at 4:53 am #1183350::
- Total posts: 2,566
Offer a discount and check review before they get off. Would work, but devalues the integrity of the review unfortunately. Hopefully through the numbers of passengers you should experience some healthy organic reviews over time.May 24, 2015 at 3:21 pm #1183351John RomaineParticipant
- Total posts: 1,108
Sounds like a reputation management issue. Without knowing the exact query, I wouldn’t be able to offer any useful advice.June 10, 2015 at 6:32 am #1183352JasonBoydMember
- Total posts: 1
The good news is that Google is removing these 3rd party reviews from their results shortly.
In the meantime, add some 5 star reviews to your Google Plus page.June 18, 2015 at 6:46 am #1183353
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