Greenbus New York one star review displaying for our business

[funkywinders]

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Hi all,

We’re a new business and have slowly been building up our website and learning SEO. Well Google is now linking a search for our business “*ourbusiness* Melbourne reviews” to a one-star review for a green coloured bus in new York. It appears they linked it because some reviewers on the same page were from our location in Australia.

Not sure how to get this unlinked. Contacted the reviewer but they are inactive. Sent a request through google product groups, but they say its trip advisor’s fault that google links the review to our page! Not sure what else to do, but it appears to be impacting on our business.

Any help would be appreciated.

[Craig.Smith]

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I don’t think there will be anything you can do about this. Google is showing it because it’s on the tripadvisor.com.au site with the key green bus. Most educated searchers should be well informed that it’s a different business as the title of the page is “Steer clear of the GREEN bus!!!! – City Sightseeing Hop On” with references to NY.

I would go ahead and encourage your passengers to start adding some reviews to tripadvisor specifically about your business. Also look at adding user reviews to your website and make this microdata available to google in order to show it against organic results in search engines.

[bb1]

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A bigger problem may be no one going down to page 4 to find you on google. I used Melbourne Airport bus, and you are way down.

How do you know that this one review is impacting your business, or are you just assuming it is?

[funkywinders]

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Thanks for the replies. We’re a new business and focusing on working to ensure our systems are all in place to service a smaller number of customers well. We’ve only been operating a short time, so not so concerned about being on page one on google just yet.

We do get a regular flow of visitors, however whenever google decided to place the one-star review for the New York business at the top of search results we get less enquiries, that’s how I know it affects our business. When the one star review isn’t showing up, we get more enquiries.

Unfortunately for the average person it appears if they google review of your business, and see one star, they don’t even bother reading any further (to see why, or if it even relates to your business) – people just trust google to be right.

So my issue is how to I go about getting google to stop linking completely unrelated content to our business? Craig, thanks for your response it makes sense and I have started work on this, however positive related reviews will take time.

[arrowwise]

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You can take up the issue directly with Google if you believe they are at fault. They do respond but not always in your favor o_O

[funkywinders]

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Hi arrowwise, what is the method to take it up with google? They don’t really give an easy answer on how to contact them for this type of issue.

[arrowwise]

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Follow the various links to lodge a complaint.

[Dave Gillen – Former FS Concierge]

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If only there was a way to ask bus-loads of people to leave you a Google review…

Dave Gillen | LinkedIn

[arrowwise]

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Offer a discount and check review before they get off. Would work, but devalues the integrity of the review unfortunately. Hopefully through the numbers of passengers you should experience some healthy organic reviews over time.

[John Romaine]

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Sounds like a reputation management issue. Without knowing the exact query, I wouldn’t be able to offer any useful advice.

[JasonBoyd]

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The good news is that Google is removing these 3rd party reviews from their results shortly.
In the meantime, add some 5 star reviews to your Google Plus page.

[SocialMediaWorks.co]

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Absolutely reviews on Google+ page take the 1st page of Google search results now.

[Author]

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