Home – New Forums Other discussions Help.. could only find old post re refunds…

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  • #978926
    LucasArthur
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    Hi All,

    Would love a little nudge in the right direction please…

    Does anyone clearly know what arises with online sales and returns of products? i know a lot has change of late and not sure i am across it.

    Main body of query… offering a money back guarantee… is the seller under any obligation to refund the cost of freight on goods returned for refund?

    Ty

    Jason Ramage | Lucas Arthur Pty Ltd | E: [email protected]   P: 61 3 8324 0344    M: 61 412 244 888
    #1110729
    MyGreatIdea
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    Have a look around the ACCC website – most of what you need to know regarding the new laws is in there somewhere.

    Wendy :)

    #1110730
    LucasArthur
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    Thanks Wendy

    I did have a run through it,,, oh boy, interpretation is interesting.. guess we just need to remember that the consumer has the law stacked on their side.. mind you not saying that is a bad thing.. its just when you come across an ‘awkward’ client that pushes the boundaries of the law, it makes an interesting read….

    Still a little ambiguous.. there is a statement re returning goods that goes like this:

    ask the supplier to collect the
    rejected goods, if the goods cannot
    be returned without significant cost
    to the consumer.

    What is ‘significant cost’.. is it a percentage value of the said item, etc etc.. i may have to call to clarify as i cant find that definition…

    Cheers
    Jason

    Jason Ramage | Lucas Arthur Pty Ltd | E: [email protected]   P: 61 3 8324 0344    M: 61 412 244 888
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