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March 28, 2012 at 11:00 pm #1097863Up::0NathanB, post: 111152 wrote:99.9% of all computer errors are located on the chair in front of the PC.
That may be the case, but it’s still the manufacturers fault. If I produce a product, and make it too hard for my target market to use, it’s not their fault, it’s mine.
March 28, 2012 at 11:00 pm #1097959Up::0NathanB, post: 111152 wrote:99.9% of all computer errors are located on the chair in front of the PC.That may be the case, but it’s still the manufacturers fault. If I produce a product, and make it too hard for my target market to use, it’s not their fault, it’s mine.
March 28, 2012 at 11:05 pm #1097960Up::0JohnSheppard, post: 111142 wrote:In fairness to [business name removed]. Resolving the issue sounds like it would cost them considerably more than the profit they make on the equipment.Seriously? If you’re not factoring the support costs into a product you market, your business model is broken. At the end of the day it does come down the the quality of your product, be it hardware or software. If you don’t do it well, it will be harder to support, and therefore cost you more money.
March 28, 2012 at 11:05 pm #1097864Up::0JohnSheppard, post: 111142 wrote:In fairness to [business name removed]. Resolving the issue sounds like it would cost them considerably more than the profit they make on the equipment.Seriously? If you’re not factoring the support costs into a product you market, your business model is broken. At the end of the day it does come down the the quality of your product, be it hardware or software. If you don’t do it well, it will be harder to support, and therefore cost you more money.
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