How to say: "No"

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April 14, 2009 at 9:53 am #964577
Ric Willmot
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If you need to say, “No” to a group, an employee, or a client, it’s vital to be cognisant of the smart and dignified strategies to making it work. Here are the bullet points (if you would like to read the one sentence explanations of each click here to go to my blog):

* Be polite.
* Desist from arguing.
* Make certain you listen.
* Maintain control.
* Explain.
* Stand firm.
* Never apologise.
* Follow up.

Rgds,
Ric
April 14, 2009 at 12:21 pm #1006664
@HeatherSmithAU
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Yes I recently wrote an article for Flying Solo on this topic – it is something a business must learn.
April 15, 2009 at 6:43 am #1006666
Rachel Reeves
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MYOB, post: 5985 wrote:

it is something a business must learn.

It is something that we as people should try and learn, not only in business but outside of business also.
April 18, 2009 at 11:20 pm #1006667
Burgo
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Yes Yes Yes Yes, NO

The Dicor of Vibly

Why say Yes when you mean NO.

When I had a proper job I was often called into situations within the company to sort out a problem or two.
I had probably been in Brisbane of Perth for the week to return to a factory in turmoil.
The CFO had a wonderful way of saying NO, in fact I often thought he had no other word when it came to staff or staff related problems.

As Rick has pionted out there are ways of saying no and the CFO didnt use any of them. A simple situation then became a major one.

My approach was to get the staff to have their say and discuss the issues.
Then we would take these issues one by one and discuss how it would affect the performance of the business and why the answer would ultimately be no.

No is not a very big word and dosent take long to say yet so many are afraid to use it .

Try saying NO more often but be friendly about it not agressive like our CFO,
and more people will respect your word.
September 28, 2009 at 10:15 pm #1006668
bretthillcoat
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Great post Ric, a lot of people I know could learn from this – especially some of the parents I know.
Cheers,
Brett
September 28, 2009 at 10:29 pm #1006669
Burgo
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Often when we are just starting out as Soloists we take on any job thats offered as we need to get the cash flow up and running and then we establish a business that pays its way. It is often the hardest time to say NO especially to customers that helped start off your business. We may have changed directions slightly and these customers who we once relied on have now become a burden.
Saying No to them has a guilt element in it but bight the bullet and learn to say No, other wise your business may never reach the next stage of growth
September 30, 2009 at 4:30 pm #1006670
soliddata
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I have a reseller (IT support business) in Canberra who is very particular about his customers. He has sacked at least three customers that I know of, and is very good at saying no when things dont take him further towards his goals.

and yes I too dream of the day that I would consistently follow the advice given above when dealing with my kids

Kevin
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