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  • #987854
    Cash Flow is King
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    I’m a solopreneur, and have just set up a website through Hostpapa. Well a guy I know has helped me get it up and running, mainly so I can have an email address the same as the domain name.

    Problem is, the email doesn’t work on my iMac, and I also can’t get it working on my GalaxyS4. My S4 doesn’t sync with my iMac, so my iPad, iMac and phone are always out of sync. My non-tech friend did it get it working on my iPad though. He and I both don’t have ready answers, so we’re stumbling in the dark a fair bit.
    I’m at a point where I just want it working.

    I need someone who knows about this sort of stuff to just get it working for me., but I have an aversion to hefty call out fees for someone to come here and do a google search. But is this the only way to go? Open to recommendations, or quotes. Can anyone help me?

    #1164603
    Greg_M
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    First thing I’d check is whether you’ve set up your email address as “POP3” or “IMAP”, if it’s been set up as POP then that’ll explain why you can’t sync.

    I’m surprised you can’t sync if it’s IMAP. I use an iMac, a MacAir and an Android phone, no real dramas getting any of them to work, or talk to each other.

    I’m a bit far away to suggest someone to sort it for you, sorry.

    #1164604
    MissSassy
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    Get your email set up through Google – I used Stanfield IT to do this and it works on everything and anywhere.

    #1164605
    Cash Flow is King
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    estim8, post: 190427 wrote:
    First thing I’d check is whether you’ve set up your email address as “POP3” or “IMAP”, if it’s been set up as POP then that’ll explain why you can’t sync.

    I’m surprised you can’t sync if it’s IMAP. I use an iMac, a MacAir and an Android phone, no real dramas getting any of them to work, or talk to each other.

    I’m a bit far away to suggest someone to sort it for you, sorry.

    Thanks Estim8. That;’s what’s driving me nuts – I know it can be done, just don’t know how to do it! Yes, it’s imap, and the server host has sent me the server addresses and port settings, settings, but it still doesn’t work, and I’m out of my depth! Grr, and thanks for the help.

    #1164606
    Cash Flow is King
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    MissSassy, post: 190435 wrote:
    Get your email set up through Google – I used Stanfield IT to do this and it works on everything and anywhere.

    Cheers Kelly, sounds a bit like scrub everything and start over, which I’m reluctant to do, but it’s always good to know the name of a reputable supplier in this field. Thanks. David

    #1164607
    Greg_M
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    Mr Factoring, post: 190443 wrote:
    Thanks Estim8. That;’s what’s driving me nuts – I know it can be done, just don’t know how to do it! Yes, it’s imap, and the server host has sent me the server addresses and port settings, settings, but it still doesn’t work, and I’m out of my depth! Grr, and thanks for the help.

    Your part way there, if it’s IMAP, it’s got to be doable.

    Email configuration can be a nightmare, even when you know what you’re doing. Bonus points for even trying.

    You’ve got the iPad working, so you should be able to clone what you’ve done onto the iMac … if that’s not working??

    The syncing of email on your devices has no real connection to the device or system itself (apart from quirks in the program you read it with), because it’s all running on a separate server that doesn’t care what your using. Servers are very dumb, they interpret literally. So one missing full stop, or protocol and they ignore you. Very boring.

    A local web designer/developer should be able to sort it for you without too much drama. They’re doing this a lot for clients usually, especially if they’re setting up domains as well.

    Good luck with it.

    #1164608
    uwannawat
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    Mr Factoring,

    Sometimes the ports need to be changed because Port 25 is blocked on consumer services. You can try port 587 for outgoing mail & turn on authentication for the outgoing server: set it to use the same as the incoming server.

    If you like we can help you set this up.

    Contact me offline on [email protected]

    Cheers
    Graham

    #1164609
    BarefootMaternity
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    If you have an apple store near by I’d be trying them.

    #1164610
    TechSeek
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    Mr Factoring, post: 190423 wrote:
    I’m a solopreneur, and have just set up a website through Hostpapa. Well a guy I know has helped me get it up and running, mainly so I can have an email address the same as the domain name.

    Problem is, the email doesn’t work on my iMac, and I also can’t get it working on my GalaxyS4. My S4 doesn’t sync with my iMac, so my iPad, iMac and phone are always out of sync. My non-tech friend did it get it working on my iPad though. He and I both don’t have ready answers, so we’re stumbling in the dark a fair bit.
    I’m at a point where I just want it working.

    I need someone who knows about this sort of stuff to just get it working for me., but I have an aversion to hefty call out fees for someone to come here and do a google search. But is this the only way to go? Open to recommendations, or quotes. Can anyone help me?

    Hi,

    If you’re wanting connect to your mailbox using IMAP, you need to obtain a list of settings from your web host.

    Usually they will need to advise you of your incoming and outgoing mail server, your incoming and outgoing ports, whether your outgoing also requires authentication and what type of encryption (if any) is required.

    Most of these settings could be found by looking up the settings that were added to get your iPad to work.

    If you’re wanting to sync your calendar also, you may be better off migrating to Hosted Exchange. Feel free to call us if you have any further questions.

    #1164611
    TehCamel
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    Hi David,

    I’m confident I can help you fix this. Estim8 and the others have already pointed you in the right direction.

    If you want to drop me an email we can talk about it some more and possibly even do a remote session on your mac – no hefty call out fee :)

    #1164612
    ShadowPro
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    I’ve had issues before with customers with Mac Mail and IMAP.

    Is the Mac trying to sync and failing or does it seem to complete and no email show up?

    Post back any error codes.

    All your devices should sync with the cloud not each other – the cloud server is the hub for all of them.

    Go through the most likely causes of failure and double check every one. With things like this one incorrect setting will break everything;

    Check these in order, testing after each one;

    • Wrong account/password
    • Wrong server
    • Incorrect encryption – SSL/TLS – try no encryption first if your provider does not specify.
    • Wrong port.

    Concentrate on IMAP first, then SMTP.

    IMAP server for receiving mail

    Ports 143 (unecrypted),993 (encrypted)

    SMTP server for receiving mail

    Ports 25 (unencrypted), 465(encrypted), 587(encrypted)

    #1164613
    Cash Flow is King
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    Thanks for the follow up Andy – I’ve ended up ditching the Web Host, and gone to a local service (“Prompt Web Hosting”)that provides me friendly, real time support in the same time zone! an yes, they got it working really nicely :-)

    #1164614
    Calcul8or
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    Looks like I’ve arrived at this thread too late.

    I just transferred my domain and site to a free dns host and a free web/email host. There’s a moderate level of manual configuration that needed doing, but for the hour or so that took, the overall cost savings of not having to pay for dns, web or email hosting anymore is worth it I think. Plus, I have so much more control over my domain now than I did before.

    Will be happy to point anyone thinking about doing the same to the providers I’m using.

    Programmer. Analyst. Nerd. Calcul8ors.com.au Custom Software & Collaboration
    #1164615
    TehCamel
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    Mr Factoring, post: 191551 wrote:
    Thanks for the follow up Andy – I’ve ended up ditching the Web Host, and gone to a local service (“Prompt Web Hosting”)that provides me friendly, real time support in the same time zone! an yes, they got it working really nicely :-)

    glad you have it all sorted :)

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