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  • #1000190
    cheekycheeky
    Member
    • Total posts: 4

    Hi everyone,

    I have started an online store selling womens wear which i purchase via aliexpress. I was focusing on selling these predominantly in Australia however i have gotten a few orders from USA.

    My issue is this, regardless of if i sent the order or get it dropshipped it takes time coming from China. How do i rely that to my customers without scaring them off?

    Obviously everyone wants express delivery these days however to keep prices low that is just no feasible.

    Do i advertise shipping to take approx 15-20days? is there a way around this?

    #1223323
    Paul – FS Concierge
    Moderator
    • Total posts: 3,117

    You have to deal with this in a way that your customers will judge as honest.

    If you don’t, your customers will use channels they have to let others know of their experience.

    #1223324
    Rowan@quaotic
    Participant
    • Total posts: 712

    Please hold off dropshipping from China (or any other country) for at least another month. Shipping is taking at least 5 weeks with the backlogs of parcels now. I have only just got all my items I ordered from China 3 months ago.
    This is one of the worst problems with dropshipping, it is so unreliable. Just be totally honest with your customers as you can get into a lot of trouble with Paypal, Stripe, your bank etc if you get too many claims and charge-backs.

    #1223325
    LucasArthur
    Participant
    • Total posts: 3,158

    Howdy

    It is a real struggle being a dropshipper out of Asia and so forth, with lead times and slower mail requested (by sellers due to cost) and marrying this against customers expectations of speedy delivery.

    IMO, you need to advise your buyers with full Ts and Cs about what you will do and how… i would also add to the option of freight so your customers can decide if they want to wait or pay extra.. entirely up to you

    Pushing further as per [USER=28171]@Rowan@quaotic[/USER]’s comments, customers buying fashion etc online expect speedy delivery – anything delayed longer than a few days will inadvertently encourage chargebacks etc etc.. Once this occurs, your merchant will begin to look at you and potentially close your account if its too much of a risk and not meeting expectations by them – this includes the likes of shopify payments as well – which also then adds a layer of additional costs per sale as you would need to use an external merchant to process payments off of shopify platform (if u use shopify that is)….

    Its great you are getting orders, just treat cautiously as dropshipping takes a lot of focus to ensure all the strings are hidden so the customer experiences a refined article in the end (smooth transaction i mean).

    Cheers

    #1223326
    cheekycheeky
    Member
    • Total posts: 4

    Thank you everyone for your responses, definately something for me to think about and look further into

    #1223327
    Dash Freight
    Participant
    • Total posts: 89

    Express couriers are taking 7-10 days out of China to Australia. Postal service around the world is struggling even more, because they don’t have their own planes and they can’t afford the air freight rates. The sad truth is there are no guarantees. The good news is your competitors have the same problem. As Paul says, communicate with them, be up front to tell them the reality; demonstrate integrity. For AU – maybe consider bulk shipment to you, then post locally. Our domestic services are normal – except for air freight

    #1223328
    bb1
    Participant
    • Total posts: 4,472
    robdash, post: 269885, member: 117305 wrote:
    Our domestic services are normal – except for air freight

    I don’t think this is a correct statement, I am still seeing significant delays with local in particular Australia Post, plus at least on of the big couriers, in fact a phone call to Australia Post just yesterday, they admitted even local express post is not currently guaranteed.

    Lets be up front across the board and just admit there are delays.

    #1223329
    Dash Freight
    Participant
    • Total posts: 89
    bb1, post: 269889, member: 53375 wrote:
    I don’t think this is a correct statement, I am still seeing significant delays with local in particular Australia Post, plus at least on of the big couriers, in fact a phone call to Australia Post just yesterday, they admitted even local express post is not currently guaranteed.

    Lets be up front across the board and just admit there are delays.

    Thanks for the update about domestic post.
    Re domestic couriers , such as satchel services, TNT overnight (Aus Express Post) Star Track Premium, – these are all air freight services, and as such, they are having trouble getting a flight. Road Express and rail are all normal , unless you are with Toll – they have been having IT trouble with quotes and bookings as well

    #1223330
    bb1
    Participant
    • Total posts: 4,472
    robdash, post: 269892, member: 117305 wrote:
    Thanks for the update about domestic post.
    Re domestic couriers , such as satchel services, TNT overnight (Aus Express Post) Star Track Premium, – these are all air freight services, and as such, they are having trouble getting a flight. Road Express and rail are all normal , unless you are with Toll – they have been having IT trouble with quotes and bookings as well

    Sorry I am talking about within state, not air services, and even Oz post and TNT have admitted issues within state.

    They are not air freight within state.

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