Home – New Forums Money matters multiple information required virtual assistant /employee rates /insurance rates

  • This topic is empty.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #982336
    Anonymous
    Guest
    • Total posts: 11,464
    Up
    0
    ::

    Ok Hi peoples, you can pm me the answers if you prefer

    wondering if you can help me out with a bit of information here.

    1) either virtual assistants and/or 1300 operators might be able to help me understand this,

    how do I run a 1300 number with a need for multiple numbers to ring only a specific number, that i can identify on my single number. For arguements sake i want the numbers all to point to my mobile but when my mobile rings it comes up as a)sales, b)support, c)technical how does this work how much might it cost (i realise this does depend on phone traffic). — not sure if i am making myself clear? i want a 1300 number that then enables me to figure out who is calling about what and be able to answer all at 1 final end point – being my mobile or landline)

    2) Human Resources – Receptionist/ office worker for front desk, duties would include answering the phone, dealing with people/couriers off the street, posting of documents (when required) filing or handing out paperwork when required.
    I have tried to use that stupid fair work thing but they seem just as confused last time i rang about award rates.
    What are the going rates for: A) 1 full time person operating from say 10am till 6pm, 5 days per week, (please include total cost that is annual pay + super+ holiday pay+ whatever else they need to be paid), B)2 full part-timers ie 4hrs per day for 5 days.

    3) Insurance on rented office/commercial premises could be 1 or 2, Public liability, Directors liability, plus other basic insurance requirements(?) for a not-for-profit organisation.

    #1136240
    CindyK
    Member
    • Total posts: 155
    Up
    0
    ::

    Hi,

    In regard to point 2, and having employees and their individual costs, this is entirely dependant on the individual circumstances of your particular business. Some factors include: which industry you are in, whether it is covered by a Modern Award, how skilled the person is, what their qualifications level is at etc.

    If you are not able to arrive at a suitable level using Fairwork and you have utilised the experience and information from your Accountant or Bookkeepers, you should contact some specialised companies that deal in assisting with employment.

    If you are looking for around about figures, you will need to go back to Fairwork and start again with their online tools. Most clerical workers (such as you describe) will come under the Clerks Award 2010. However, some industries have clerical duties built into their Modern Award, so you may find this is not applicable. I would suggest that you first go back to Fairwork and give it another go, as they are free and meant to provide all the information you need.

    Managing employees in terms of legislation and requirements can be quite complex at times, in this situation, you would always be best to consult a professional. As you are looking for such a lot of ground information ie. basic entitlements of your workers, you could get alot out of such advice.

    For point 3, insurance – contact an Insurance Broker for this information, as again, it will change with your specific situation.

    #1136241
    GailH
    Member
    • Total posts: 217
    Up
    0
    ::

    Unfortunately, 1300 Numbers don’t support caller ID displays, so you can’t do this with your 1300 Numbers alone. You should be able to do it by running your 1300 Numbers through a hosted PBX system though. Many of these systems allow you to enter user-defined descriptions for different phone numbers as a standard feature (no additional cost).

    Most hosted PBX systems are compatible with 1300 Numbers, plus they come with other features that you might find useful for your business.

    They’re not that expensive either. We’ve got one that does all of the above for $35 a month: http://www.alltel.com.au/business-phone-systems/hosted-pbx/

    Let me know if you’ve got any specific questions about how this would work.

    Cheers
    Gail

    #1136242
    alliedib
    Member
    • Total posts: 453
    Up
    0
    ::

    3) Insurance on rented office/commercial premises could be 1 or 2, Public liability, Directors liability, plus other basic insurance requirements(?) for a not-for-profit organisation.

    There are many types of covers for NFP’s (Liability / Voluntary Workers / Assets / Professional Indemnity) – if you would like to post or PM some more details I can try to help you.

    Regards,

    Mark

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.