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  • #981850
    WhatsThePlanDan
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    Hi all,

    I’m in the process of putting together a new business providing “business support services” – admin help and that sort of thing – but have come across a sticking point. I would appreciate any suggestions anyone may have with this…

    Our primary service relies on my wife’s skill set and needs to be done during business hours on client sites (also, sales will be happening during office hours but this is less of an issue). The problem is that we both work full-time and can’t be available during office hours. Below are the options I’ve come up with to potentially get past this but am interested in feedback or advice from others…

    1. Change our service offering and/or business model (we originally were working on a model that was more virtual assistance based but on further planning and research we’ve realised that our strengths have moved us to needing a more “hybrid on-line/off-line” model);

    2. Hire someone else to do the work (this is part of our growth model in that we will be doing this in the future – however we need to establish our system, processes and guidelines first (which we need to develop on the job as what works on paper may not work in the real world) otherwise we need to hire highly specialised and expensive staff and will have no control over work methods and quality);

    3. One and/or both of us quit our jobs (personal finances won’t currently allow either of us to do this – although we are investigating trying to drop down to four days per week – but with both of us being senior managers this is unlikely);

    4. Come up with some fancy as yet unthought off outside the box solution to this…

    Over to you – any ideas???

    Cheers (and huge thanks)
    Daniel

    #1133305
    Healthy Personal Finances
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    Hi Daniel,

    Have you thought about adjusting working hours to provide a variable hours service. You might be able to meet the client at say 5:30pm, meet with them for half an hour to work out what they need, and potentially do the work at home ? Would that work ?
    You could then complete the work overnight (not ideal – but might get the business up and running) and provide the end product back to the customer the next day ?
    Either that or you could offer weekend service. Meet the client on a Friday, do the work on the weekend (again – not ideal – but we all work crazy hours to get things up and running) and have it done by Monday ?
    If the end consumer/business understands they are saving time they might be ok with this.
    Good luck with whatever you decide.
    Cheers
    Richard & Stacey

    #1133306
    AGMBris
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    Ah yes, a memory of mine when moving out of employee status and into small business.

    Well it all centres around time and someone being available to do the work when it is called for. Here is a couple of ideas;

    – sell the idea to another partner, bring them in to do the work where you can’t but base it more on ownership then wage.
    – got any long service leave? lol
    – rather then dropping a full day at work, are working hours at your current employments flexible?
    – bite the bullet and one of you leave. It is an all or nothing, risky prospect yes, but if you believe in it and have confidence in the new venture this will come out in the brand and possibly the business growth. Easy to say I know, especially if obligations with family etc.

    Well, good luck and good on you for developing the concept etc.

    #1133307
    WhatsThePlanDan
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    Healthy Personal Finances, post: 151432 wrote:
    Hi Daniel,

    Have you thought about adjusting working hours to provide a variable hours service. You might be able to meet the client at say 5:30pm, meet with them for half an hour to work out what they need, and potentially do the work at home ? Would that work ?
    You could then complete the work overnight (not ideal – but might get the business up and running) and provide the end product back to the customer the next day ?
    Either that or you could offer weekend service. Meet the client on a Friday, do the work on the weekend (again – not ideal – but we all work crazy hours to get things up and running) and have it done by Monday ?
    If the end consumer/business understands they are saving time they might be ok with this.
    Good luck with whatever you decide.
    Cheers
    Richard & Stacey

    Thanks – we accept that working nights and weekends (at least while we are still employed) as being a fact of life so that’s not really the issue.

    The idea of trying to vary our hours has some merit though (although I’m not too sure many in our target market would really want to meet with us in their “after-hours” 5:30 type of thing). We already both start early and finish early so this may be the option.

    Cheers
    Daniel

    #1133308
    WhatsThePlanDan
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    • Total posts: 297
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    AGMBris, post: 151442 wrote:
    Ah yes, a memory of mine when moving out of employee status and into small business.

    Well it all centres around time and someone being available to do the work when it is called for. Here is a couple of ideas;

    – sell the idea to another partner, bring them in to do the work where you can’t but base it more on ownership then wage.
    – got any long service leave? lol
    – rather then dropping a full day at work, are working hours at your current employments flexible?
    – bite the bullet and one of you leave. It is an all or nothing, risky prospect yes, but if you believe in it and have confidence in the new venture this will come out in the brand and possibly the business growth. Easy to say I know, especially if obligations with family etc.

    Well, good luck and good on you for developing the concept etc.

    Hi Anthony,

    Probably not something we can sell as a concept (or at least not yet anyway) but great suggestion.

    Funny you mention long service leave… my wife is pregnant and will be going on maternity leave later in the year – while working to build our business :) We had considered bringing that forward ;) This is actually the reason we want to start sooner rather than later – so that we can get the nuts and bolts worked out in our system and get some staff on to cover while she is recovering/baby raising.

    So far it looks like the best option may just be to change our working hours (which are pretty flexible for both of us) so that we either start really early and finish really early (leaving afternoon time for client visits) or start really late and finish really late (leaving morning time for client visits).

    Cheers
    Daniel

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