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  • #979044
    EmbalmSkincare
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    Hi everyone,

    I have tested my online shop to see if it all flows smoothly…

    It does, except I was pretty sure that Paypal will generate an invoice for me automatically. What I mean is whilst setting up my Paypal business account, I create an invoice template with my logo etc. So I assumed that I will get this invoice somehow so that I’m able to print it out, stamp it with “PAID” and include it in the order to send to customers.

    Now, in the testing process, I only got a Paypal payment confirmation.

    It allows me to print a packing slip. How do I make it do be an invoice without having to enter all the details?

    Thank you in advance!!!

    Kind regards,
    Mel

    #1111593
    Corset Kylie
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    For my shop, paypal generates an email creates an invoice with my logo, and emails direct to the customer, as Paypal is providing a service to your customers by providing the payment gateway, they need to ensure the service is completed by providing the invoice direct to the customer.

    It may be possible to have them send you that invoice as well, but I am not positive.

    But I wouldnt use paypal for my invoice generation anyway. I need accounting software for other aspects, and this software needs to know about each sale anyway, so I might as well use the invoices generated from said software.

    K

    #1111594
    EmbalmSkincare
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    Hi Corsetcorner,

    I’m just surprised that I (as customer) didn’t receive an invoice generated by Paypal when I tested it.
    It was just a payment confirmation.

    Would you mind to advise me how you’ve got that set up?

    Spoke to my webdesigner and she said that Paypal doesn’t generate an invoice… Anyway, I’m sure it can and your set up does it so there has to be a way.

    Thanks again!

    Regards,
    Mel

    #1111595
    Zava Design
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    Why not set up with a secure certificate, so that the paypal payment is processed on your server (rather than going to paypal and then back), and then your ecommerce engine/CMS should send a receipt direct to your customer.

    If your ecommerce CMS doesn’t enable that you should be using another CMS.

    #1111596
    EmbalmSkincare
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    I’m pretty sure my CMS supports it but I do like to use the paypal site for various reasons.

    I just can’t work out the setup. I’ve spend ours trying to automatically generate an invoice but every Paypal “guide” I looked at says to save an invoice template and when I need to create an invoice just to complete the details and there’s my invoice.

    I thought it would be automatic, just like it puts the item description into the paypal payment confirmation.

    Oh, and one other thing I don’t know how to set up is Item Numbers. It says Item Number #0 for the item I purchased from my site as a test.
    There has to be a way to set this up too.

    Thank you!

    Kind regards,
    Mel

    #1111597
    Zava Design
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    I’m not saying don’t use paypal, the difference is that you don’t need to send the user away from your site to paypal and then back, you can keep it on your site like any major ecommerce site. Far more professional, and then should avoid this issue you’re having.

    #1111598
    EmbalmSkincare
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    Hi all,

    I thought I’ll better let you know what I’ve decided regarding this invoice issue.

    In the accounting software I’m using, I need to create a Sale for every sale I make. Since I need to do this, I create the sale and can print this then as PDF invoice which I then send to my customer, confirming that I have received payment and the invoice is for reference only. I also use this opportunity to notify the customer that their order will be send out shortly.
    And I only do this entire process when I’m ready to send it out.

    Regards,
    Mel

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