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  • #993044
    Pokeraust
    Member
    • Total posts: 9

    Hi guys I’m not sure if this is the right area for this question but I was looking at getting some advice

    My family has a small cafe in the inner suburbs of Perth and my folks are looking at putting on a casual worker to help out 2 – 3 days a week. It has been a mum and pop business and it’s only ever been me and my sisters helping out as we were growing up.

    I want to make sure they get the right person so I have a few questions as I am going to help them with the hiring process

    What is the biggest thing to look for when hiring someone

    Where should I post the job advert/s and how was your experience with them

    Have you guys hired the wrong person. Was it a big issue

    Do you find resumes help you pick a casual worker

    #1189523
    Pokeraust
    Member
    • Total posts: 9

    Oh I forgot to add, what’s the biggest pain you found when hiring workers?

    Cheers

    James

    #1189524
    chopesandbro
    Member
    • Total posts: 23

    Ok.

    Imo.

    You need to look for some one who is local.
    Kids thrive on this type of work but you must be sensitive to the school and other needs.

    Older people who are in a semi retired state….are the best workers eva.

    I know everyone shuns them but I hire them and they are great.

    They bring energy, experience, and they arent needy for $$.

    But all my full time staff are all under 21.
    ( thats were i save $$)

    So it creates a great mix.

    For me…its about location. …you can have the very, very best worker…but if they live a hours drive away…as a casual. ..its never going to work.

    Find someone who the job will be mutual of benefit. It costs $$$ to hire and train.
    Dont pick the wrong person

    #1189525
    Pokeraust
    Member
    • Total posts: 9
    chopesandbro, post: 222395, member: 71775 wrote:
    Ok.

    Imo.

    You need to look for some one who is local.
    Kids thrive on this type of work but you must be sensitive to the school and other needs.

    Older people who are in a semi retired state….are the best workers eva.

    I know everyone shuns them but I hire them and they are great.

    They bring energy, experience, and they arent needy for $$.

    But all my full time staff are all under 21.
    ( thats were i save $$)

    So it creates a great mix.

    For me…its about location. …you can have the very, very best worker…but if they live a hours drive away…as a casual. ..its never going to work.

    Find someone who the job will be mutual of benefit. It costs $$$ to hire and train.
    Dont pick the wrong person

    Thanks for the advice, a school kid was my first choice for my folks too but they really need someone during the day. i like the idea of someone older as they will most likely get along with them too.

    so where would you go looking for people. would you use a seek or a site like gumtree, what have been your experiences with classifieds and job sites.

    Have you ever hired a bad person, what was the experience like?

    #1189526
    chopesandbro
    Member
    • Total posts: 23

    Millie has great advice, as far as advertising, I put a sign in the window…works perfectly.

    I have hired “bad” people. I prefer to think of them as not “bad” just unsuited to the job. Its actually more a reflection on my ability’s as a manager if someone’s turns out to be unsuitable than a reflection on there efforts in the job.

    Take tonight for example, I spoke to two about being late from breaks, they busted into tears because I was cranky, I felt lousy.

    That could have ruin the whole vibe for everyone on the shift. So I let it go and try promote a bit of a laugh and turned it all around…great shift…no sour feelings at the end of it…hopefully they will come back on time from breaks from now on .

    you have to find what motivates people and people are different !

    some of my very best employers started off as my very worse.

    I guess things to look out for…if you must fired someone are…

    Litigation or government bodies investigation.

    Vengeance.

    Violence.

    I’ve seen it all….that’s why you must work with people….:)

    #1189527
    thekindconsultant
    Member
    • Total posts: 105

    Seek advice before settling on making them casual. If the work isn’t casual – if it is regular and ongoing – you could be in breach of the act.

    Remember folks… Casual positions are meant to be used to fill gaps in your staffing needs. They are irregular and sporadic.

    #1189528
    LeisaM
    Member
    • Total posts: 32

    Hi Pokeraust,

    A large part of what I do in my business involves helping businesses to identify the right ‘fit’ in terms of motivation, capability and experience when hiring people. So to add to what others have suggested, here are my suggestions for making the process more rigorous (and therefore more likely to be successful):

    – Develop a clear list of the criteria required for success in the role upfront (e.g. strong customer service skills, professional presentation, friendly and engaging personality, experience in hospitality, etc.). Decide which of these are non-negotiable (i.e. if the person doesn’t have these skills or traits, they won’t be hired). Make sure everyone involved (e.g. your parents) agrees with this list, and that you do this BEFORE you start advertising / interviewing. Later on, this list will help your folks to make more objective decisions, especially in situations where they meet someone who is ‘nice’ but not quite right. It can also be useful when trying to compare candidates.

    – Use behavioural interviewing techniques to seek evidence of when the person has actually demonstrated these skills on the job in ‘real life’ situations. You can do a Google search to learn more about behavioural interview questions, but generally they are questions where you ask the candidate to describe how they handled a specific situation in the past. An example – “Tell me about a time when you had to handle an angry or disgruntled customer. What was the situation? What did you do?”

    – As someone else said, if there is an opportunity to have someone work on a trial basis, absolutely go for it! The best way to determine whether someone can do a job is by actually getting them to do it, so trials are great :)

    Hope that helps!
    Leisa

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