Home – New Forums Tech talk Reading emails and messages fully.

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  • #981618
    Brent@Ontrax
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    In a world where we rely so heavily on Electronic Communications, like emails, I find that more and more people don’t completely read what you actually send. Am I the only one experiencing this dilemma or should I call it an epidemic?

    I recently sent an email to someone, that didn’t want to pay for onsite or remote windows assistance, with a detailed numbered list of instructions on what to do to try to resolve the issue. Did the client read the email completely? ….NO…. now they have successfully KILLED the machine because they chose to skip a few steps here and there and also try another solution they read from Dr Google (PhD) without completing my list first…. After a few emails where the client is trying to get me to claim responsibility, and I refused, they have given up and said that I would no longer be their IT support person, which I don’t have a problem with. I don’t need a client like that. I even had a call from another client, which referred them to me, and they apologised for their friends’ stupidity and said they would sort him out and get him to send me payment for my efforts.

    Brent

    #1131677
    Anesthan
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    Hi

    Brent these situations seem to be more frequent these days and you are not alone. I think you have to tell people that if you help them out and they pay for your services then you are responsible. I use to email people instructions but now I either do the job for free or I charge them depending on if they are new or old customers. I feel the frustration. Hang in there Brent.

    Thanks
    Anesthan

    #1131678
    AGMBris
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    Ah wow – yes Google Uni is giving us enough information to be dangerous to ourselves.

    And taking responsibility for our actions appears to be a difficult thing sometimes when we can point the finger first!

    Handled well I think, well done.

    #1131679
    Blake M
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    I used to work as a Journalist where you write in a “reverse pyramid” style (eg the most important information at the top and work your way down to the least important). Personally, I find this is the best way to write business e-mails as well – recipients will just skim over the first few paragraphs and drop off (at least with news writing, you’re lucky if most people get past the first paragraph).

    I don’t think it’s an epidemic – more like the new norm. You’ve just got to assume your e-mails are going to be skimmed and make sure you touch your main points as quickly as possible.

    #1131680
    michnichols
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    Sometimes it pays someone else to something, especially if you don’t have the expertise to do.

    I don’t think it’s an epidemic – more like the new norm. You’ve just got to assume your e-mails are going to be skimmed and make sure you touch your main points as quickly as possible.

    We can get into the habit of skimming things, not reading properly, missing steps or misunderstanding.

    Sounds like you handled it well.

    #1131681
    Uncomplicating
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    Sorry to say, but I don’t think it’s anything new. When I started my career in the early 90s we had the same problem.

    It comes under the heading of “a little bit of knowledge is a dangerous thing”.

    #1131682
    exstatic
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    Not new at all – I even find myself doing it in this forum!

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