Home – New Forums Other discussions Reporting SPAM email.. where?

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  • #988230
    LucasArthur
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    Hi Peeps,

    Sorry i have read the name of it before although it eludes me right now, even to the extent i can not think of a search time to find it in FS’s forums.

    Where do you report blatant AUSTRALIAN domain spam to? EG: an online retailer emails us directly to an email address that tries to say on the bottom of their email that ALL EMAILS ARE SENT to those that have signed up at XXXX.com.au?

    We have not signed up and it appears to be a FS crawler of sorts as it is the only place i have the email registered… I have had a few Aussie (sydney based) sites do this of late and am just at the point i would like to politely report them to some antispam place – if this exists?

    Help?

    Cheers
    Jason

    Jason Ramage | Lucas Arthur Pty Ltd | E: [email protected]   P: 61 3 8324 0344    M: 61 412 244 888
    #1166231
    Greg_M
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    You’ll find a start here;

    http://www.acma.gov.au/Citizen/Stay-protected/My-online-world/Spam/reporting-spam-i-acma

    I haven’t used it, but I have had some success threatening to pursue those who make it difficult to remove a subscription or unwanted ads.

    Cheers

    #1166232
    LucasArthur
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    estim8, post: 192454 wrote:
    You’ll find a start here;

    http://www.acma.gov.au/Citizen/Stay-protected/My-online-world/Spam/reporting-spam-i-acma

    I haven’t used it, but I have had some success threatening to pursue those who make it difficult to remove a subscription or unwanted ads.

    Cheers

    Thanks Mate,

    Its not about being removed that is irritating me, its the fact that they are quite blatantly trawling sites to ‘add’ people to their lists.. this is the point i dislike…

    Anyways, maybe its just me and Monday mornings..

    Hope you are well..

    Jason

    Jason Ramage | Lucas Arthur Pty Ltd | E: [email protected]   P: 61 3 8324 0344    M: 61 412 244 888
    #1166233
    Greg_M
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    SimplyReplica, post: 192455 wrote:
    Thanks Mate,

    Its not about being removed that is irritating me, its the fact that they are quite blatantly trawling sites to ‘add’ people to their lists.. this is the point i dislike…

    Anyways, maybe its just me and Monday mornings..

    Hope you are well..

    Jason

    I agree, but considering a great many sites, including Google, get their content (and their advertising links) by scraping and trawling the work of others, I don’t think you’ll pull it up this week.

    Happy to sign the petition though :)

    #1166234
    Stuart B
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    SimplyReplica, post: 192455 wrote:
    Thanks Mate,

    Its not about being removed that is irritating me, its the fact that they are quite blatantly trawling sites to ‘add’ people to their lists.. this is the point i dislike…

    Even if the statement on the email saying “you’re receiving this email because XYZ” is incorrect, this does not make the email spam. Explaining why you’re receiving the email is not a legal requirement, but some email clients like mailchimp require you to have some statement like that when sending bulk mail, mostly just to jog the memory of the recipient.

    Also the fact that they grabbed your email address from FS or some other public facing website doesn’t make it spam either, and in fact most likely satisfies the criteria for “consent” when sending unsolicited mail.

    Basically in order to send unsolicited mail without it being considered spam it has to satisfy these 3 criteria…

    WHO
    The email has to clearly identify who is sending the email (i.e. the company/sender) and how to contact them.

    UNSUBSCRIBE
    The user must have access to a functional unsubscribe feature.

    CONSENT
    The sender must have “consent” to send an email. Consent can basically be in 2 forms… It can either be:

    Express Consent
    Pretty straight forward, this is where somebody has written or verbal permission to send an email.

    Inferred Consent
    You can basically achieve inferred consent if the email address used was conspicuously published online or elsewhere, and if the material being sent to the recipient is relevant to them.

    I think the example on the ACMA website is something such as… A person can send a marketing email to a plumber about pluming supplies etc because it’s relevant to them so that’s ok. But it’s obviously not ok to send marketing material about viagra, that’s when it becomes spam.

    This is the most interesting point and it basically is what you see used when you start receiving marketing material from a business after making a transaction, or have some other minor contact without ticking the box to accept marketing material.

    So you see how the main complaint you had about them “trawling” for email addresses, in fact is totally fine in terms of the spam laws (assuming that the content of the emails could somehow be deemed relevant to the recipient.

    Essentially the spirit of the anti spam laws are to stop the phantom email spammers sending out emails to everyone about cheap medicine and stuff like that.

    #1166235
    LucasArthur
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    Octopus Labs, post: 192481 wrote:
    So you see how the main complaint you had about them “trawling” for email addresses, in fact is totally fine in terms of the spam laws (assuming that the content of the emails could somehow be deemed relevant to the recipient.
    .

    Thanks for the detailed reply, learnt a bit.. Still quite vague the comment about something being relevant to someone..

    EG: i could send Viagra emails to a male email as i am sure that the Viagra would have a relevance of some sort if a P@N&S was attached? or is that pushing it? or what about 2 examples:
    1. receiving email from health and fitness companies? that could be deemed relevant as people ‘should’ want to be helathy
    2. emails form marketing companies and fund raising events? wow spammy to me, but could be relevant as its a community thing?

    Oh boy.. did pick up on one thing.. that it the unsubscribe doesnt work!

    Cheers
    Jason

    Jason Ramage | Lucas Arthur Pty Ltd | E: [email protected]   P: 61 3 8324 0344    M: 61 412 244 888
    #1166236
    Stuart B
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    Yeah I agree some of the wording is a bit vague but I think it’s probably done that way on purpose so that they have the ability to come down hard on people who are blatantly disregarding people’s wishes. The spirit of the act is basically to enable people to unsub when they want to and prevent blatant abusers.

    I agree with you though about the unsub link… Since I became a litle more aware of the legal requirements I have become a lot more tolerant EXCEPT when they don’t have a way to unsubscribe, or the link doesn’t work etc. That’s when I get really angry.

    Fair enough to market to people within the law and take advantage where possible, but you MUST respect somebody’s wishes if they don’t want to receive it in the future.

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