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  • #978831
    Steve Hather
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    Hi there!

    We are a Sydney-based registered training organisation (RTO) and specialise in a niche area – risk management, product recall and crisis management for consumer goods companies (food, pharma, consumer electricals, toys etc). We are the only training company in the world able to offer the new International Product Recall Coordinator program and I was a member of the international working group that developed the new international standard for consumer goods recalls which is due for release later this year.

    We are currently working on a new Diploma of Management course. Feedback from our clients is that having a nationally recognised qualification is important to them – and can also enable government funding which is particularly important for smaller to medium sized clients. A Diploma consists of 8 units of competency of which we have created 3 specifically for our target market, to utilise our area of expertise and years of real world experience and which are mapped to nationally recognised units of competency. These are areas that we are really specialists in and very passionate about.

    I have no doubt that we will be able to put together at least another 5 units and deliver them as well as, if not better than anyone else but before we go down that path I would really interested in hearing from other RTO’s about partnering – either with us or your experience with partnering. One of the issues facing the training industry in Australia is completion rates – people start courses but don’t finish them. While there is a whole range of reasons for this, I wouldn’t mind betting that at least part of it is less than great training delivered by trainers/organisations that are not passionate about what they deliver and without that real world experience that I think people are looking for.

    Rather than us delivering 3 exceptional units and 5 good ones, are there any RTO’s interested in partnering to deliver 8 exceptional units of an exceptional Diploma for consumer goods manufacturers and retailers? I would love to talk to you!

    #1109856
    Anonymous
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    Hi Steve,

    Welcome to Flying Solo. It’s nice to meet you.

    In my own industry I’ve been involved with businesses that have handled recalls brilliantly and others that have handled them abysmally. I’ve seen first hand how significantly a mismanaged recall can impact on consumer confidence, so I congratulate you on putting your program together and benchmarking it to international standards.

    I have my fingers crossed that you’ll connect with some other fabulous RTO operators here.

    Good luck to you and your business,
    Jayne

    #1109857
    Steve Hather
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    Thanks Jayne,

    Great to meet you too!

    We are involved in dozens of recalls every year as well as keeping an eye on how other companies manage recalls. As you said, some do really well and some make some fairly common mistakes that end up in an incident escalating into a crisis. Unfortunately some end up going out of business as a result, particularly smaller and medium sized companies that don’t have the resources to work through a complex recall like the larger companies have. It is really important to capture the lessons from both – what companies do well (so they can repeat it!) as well as what they don’t. For small to medium size businesses is all about simple but robust processes and people that can apply them. I am working on a discussion group to get people sharing some of those lessons so will let you know when that is up and running!

    Thanks for the encouragement and for facilitating a great forum. Steve

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