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July 31, 2019 at 12:57 am #999664Up::0
In my wife’s shop customers often call up and want to pay for an item to ensure that we hold it and then come in on a later day and pick it up. We currently don’t have the option to make credit/debit card transactions over the phone and rang the bank (CBA) to ask about setting this up. They gave us the spiel about how risky it all is and my wife decided that it was not worth the risk. We’ve now accepted a couple of payments via paypal and although this is working OK, it is not as easy and has higher fees.
But then again when a customer comes in to pick up the goods, they sign to verify that they have picked up the item.
So I’d like to know
1. Is there really any great risk to taking money via the phone? Are we really making ourselves vulnerable?
2. Is paypal any safer anyway?Thanks all.
July 31, 2019 at 1:57 am #1220769Up::0we do over the phone payments, normally via a web portal. essentially the important thing is that you don’t record the card details anywhere, your call is not recorded while it is quoted and you verify enough of the details from the customer so you can confirm they are who they say they are both when picking up and disputing charges.
if you have a CRM most would have some kind of API to intergrate with a web portal
https://stripe.com/ is a common one due to the ease of use with the API a lot of small startups use it. though fees are similar to paypal.
July 31, 2019 at 2:16 am #1220770Up::0RunicConvenience, post: 266562, member: 112020 wrote:we do over the phone payments, normally via a web portal. essentially the important thing is that you don’t record the card details anywhere, your call is not recorded while it is quoted and you verify enough of the details from the customer so you can confirm they are who they say they are both when picking up and disputing charges.if you have a CRM most would have some kind of API to intergrate with a web portal
https://stripe.com/ is a common one due to the ease of use with the API a lot of small startups use it. though fees are similar to paypal.
Thanks. We have our own custom-built CRM which suits our consignment business.
July 31, 2019 at 3:48 am #1220771Up::0I actually rang the bank and worked out the difference. The risk with taking payments over the phone is that the customer can dispute the transaction and they get an instant return on their money and you get charged $30. No proof is needed and even if you have proof that you provided the goods for this transaction, they will still get the money returned and you’ll still pay the $30 fine.
Seems like it’s open to rorting and after hearing about these issues, I’m shocked at how many companies will take payment from me over the phone without knowing a thing about me.
The safest method is to find a way to enable the customer to initiate the transaction, either via a payment gateway on your own website or paypal. Since with paypal the customer is logging in and pressing a button to pay the invoice, it is more secure and you have more rights. -
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