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  • #988159
    puddleduck
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    • Total posts: 23
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    Hi All,

    I have a bit of a dilemma. Recently I hired out some equipment to a client we have worked with before. Long story short $450 worth of equipment never came back.

    Under our terms and conditions they should be paying for the missing equipment, also concerned if we do invoice them we won’t get anymore work with them.

    Am I making this too complicated?

    Looking forward to your assistance

    Puddleduck

    #1165885
    Past-Member
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    Hi, you said you hired equipment out? So there was an agreement or invoice?

    (a) Referring to original invoice could you ask if they had inadvertently missed anything (put into storage accidentally) the items that are mislaid and to either return them or,

    (b) If they find that they are still using the equipment (i.e. it’s useful to them), then you can say that you can keep it for $450 and issue another invoice as you need to replace stock.

    Just trying to think alternates to start with.

    #1165886
    puddleduck
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    • Total posts: 23
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    Hi Karen,

    Thanks for your reply and alternative approaches.

    Yes there is an invoice along with a hire agreement form.

    When I noticed one item missing while onsite collecting the equipment, I asked if it could be anywhere else and nearly got my head bitten off, the second time I tried to discuss the issue I was stonewalled, hence the cautious approach.

    Puddleduck

    #1165887
    BruceR
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    • Total posts: 195
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    Hi,

    Was the item clearly identified in the agreement and was it signed out (obviously not back!)?

    I think you should persist in case they’re trying to pull a swiftie – and if they are do you really want them as a client?

    Just be firm but professional – even (or especially) if they’re not.

    #1165888
    puddleduck
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    • Total posts: 23
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    Hi Bruce,

    After a few rookie mistakes, I make sure all equipment is itemised
    on the invoice with terms and conditions attached.

    Giving some thought to your comment on if they are the type of customer
    we want, with their current attitude I’d probably not.

    Thanks for your input

    Puddleduck

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