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January 28, 2020 at 9:45 pm #999995
just wanting to see what others have done & ideas.
Its come to my attention that around 60% of potential clients that call my phone don’t leave a message for me to respond to , that a lot of potential work lost .
when i have called them back and asked answers have ranged from don’t like leaving voicemail to just moved to the next business on my list .
Have others had the same thing and what have you done to capture more of the calls , i thought of an auto text message to ask if they wanted me to call back so all the need to reply is yes ?
January 31, 2020 at 7:27 am #1222241Sorry to start with a question but do you know where they are finding your number? (Website, Facebook or flyer)
If it’s via a website or Facebook maybe encourage booking a call you could use calendly where potential clients book in a time for you to call them?
February 6, 2020 at 5:32 am #1222242eightknots, post: 268470, member: 116784 wrote:just wanting to see what others have done & ideas.Its come to my attention that around 60% of potential clients that call my phone don’t leave a message for me to respond to , that a lot of potential work lost .
when i have called them back and asked answers have ranged from don’t like leaving voicemail to just moved to the next business on my list .
Have others had the same thing and what have you done to capture more of the calls , i thought of an auto text message to ask if they wanted me to call back so all the need to reply is yes ?
Interesting! Although I haven’t done this yet, I think it might help.
This is probably a normal messagebank, “We are currently helping other customers like yourself. Please leave your name, number and a short message and we will get back to you ASAP”
And this is offering something in return of them leaving their details:
Thank you for calling us. You have now become eligible to receive 5% because we are unable to answer this call right now. All you have to do is leave your name, contact number and a short message and one of our friendly staff will call you ASAP. Thank you for helping us serve you better
February 7, 2020 at 3:49 am #1222243If speaking to a real person is so valuable, minimize the chance of them going to voicemail. Divert to a person that can handle these calls or invest in a live answer service or virtual receptionist. That will bring down your loss rate by a lot.
February 14, 2020 at 2:39 am #1222244Agreed with [USER=54026]@arrowwise[/USER] – I use an answering service that helps me twofold:
1) Potential clients are greeted with a real person on the other end instead of my voicemail, preventing dropped leads.
2) Any messages are passed on to me via email, so I can figure out if I should call them back.As many of us know, we can get inundated with spam/scam calls since our numbers are on display.
Having the message come through on email means the “cold” call is a bit warmer since I know what it’s about before I can start a real dialogue. It also saves time sitting and listening to an entire 30 second message when I can read it in a tenth of that time.
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