Home – New Forums Tech talk WARNING about a Bigpond/Telstra letter scam.

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  • #981378
    Brent@Ontrax
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    WARNING: To all Bigpond/Telstra Accounts.
    If you get a Physical Letter in the mail, advising you to go to a website because the firmware/security on your modem is old… DON’T FOLLOW the Link. The letter DID NOT Come from Telstra/Bigpond (it really does look legit). The website has NOTHING to do with Telstra/Bigpond and will load an application that will infect your machine and hand over all the information you have to the scammers.

    I received 3 phone calls this week and went out to them today and saw the letter myself. The issue has been reported to Telstra with a copy of the letters, but you know what they are like….

    Brent

    #1129884
    Divert To Mobile
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    I received an email today telling me to check my telstra bill, it was an .exe inside a zip.
    If anyone gets this dont bother double clicking, nothing seems to happen.

    Steve

    #1129885
    Brent@Ontrax
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    Steve, If you clicked on the exe then I highly recommend you do a system restore IMMEDIATELY to the time before your clicked it….. You don’t think anything has happened but it definitely has.

    Call me if you need any help. 0410 202 226.
    Brent.

    #1129886
    Divert To Mobile
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    Thanks Brent,

    Yes I briefly saw a black box and lots of white writing scroll for a few seconds, but then it disappeared.

    Steve

    #1129887
    Divert To Mobile
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    Hi Brent,

    Anti Virus went nuts and couldnt remove the trojan.
    I followed the instructions you sent me and system are back to normal.
    Have just completed a complete antivirus scan and its all clear.

    Great support thank you.

    Steve

    #1129888
    JohnTranter
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    Just to muddy the waters, Telstra did send out a letter at the end of last year with a request to update the firmware on some wireless broadband modems.
    https://bigpond.custhelp.com/app/answers/detail/a_id/16810

    This was a real request and was on the Telstra technical support site
    http://go.bigpond.com/help/technical_support/

    At least I hope it was real, I updated my in-laws firmware just before Christmas! :)

    #1129889
    ScarlettR
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    Damned hackers getting smarter.

    #1129890
    Shaukat Adam Khalid
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    If you’ve ever opened a file from a spoof email address, just use combo fix in safe mode.

    http://www.combofix.org/

    Just becareful because it can have the effect of bleach on colour..

    #1129891
    Brent@Ontrax
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    JohnTranter, post: 147342 wrote:
    Just to muddy the waters, Telstra did send out a letter at the end of last year with a request to update the firmware on some wireless broadband modems.
    https://bigpond.custhelp.com/app/answers/detail/a_id/16810

    This was a real request and was on the Telstra technical support site
    http://go.bigpond.com/help/technical_support/

    At least I hope it was real, I updated my in-laws firmware just before Christmas! :)

    If you performed the update via the Bigpond/Telstra website then your safe, well the In-Laws machine is, as Bigpond and Telstra will always refer you to their own sites for updates and information.

    When you actually look into the domain information for custhelp.com, it has no connection to Telstra & Bigpond, and if you go to custhelp.com it eventually redirects you to oracle.com.

    #1129892
    Brent@Ontrax
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    Khalid Adam, post: 147427 wrote:
    If you’ve ever opened a file from a spoof email address, just use combo fix in safe mode.

    http://www.combofix.org/

    Just becareful because it can have the effect of bleach on colour..

    I used to use ComboFix a lot with XP but I have found of recent times, especially since Windows 7 SP1, it doesn’t seem to really find much, or fix the issues, and tends to just tell me I don’t have the recovery option. So I now use other tools to resolve issues.

    #1129893
    Zava Design
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    Computer Darwinism in action…

    Never, ever, ever click on an EXE file, or open a ZIP file, unless it comes from someone you know. Ever!

    And any email/letter/pigeon message asking you to install software, submit your password, or anything like that, verify to ensure it is 100% legit before even thinking about it.

    Seriously folks, it ain’t that hard, just simple common sense.

    #1129894
    JohnTranter
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    Zava Design, post: 147454 wrote:
    Never, ever, ever click on an EXE file, or open a ZIP file, unless it comes from someone you know. Ever!

    It depends on how tech savvy your friends are. Anyone remember the Anna Kournikova virus? It sent itself in an email to your entire address book when you clicked on the attached AnnaKournikova.jpg file.

    (I clicked and I clicked and no images ever appeared. It was very distressing)

    #1129895
    Divert To Mobile
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    Last time this happened I had a call from microsoft who detected the infection and they took it out for me. I havent had a call yet so I guess the steps from Brent worked.

    Steve

    #1129896
    Zava Design
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    eStrategyPro.com, post: 0 wrote:
    Even that wouldn’t do nowadays. Some malware will rummage through your address book and email malware to your contacts on your behalf.
    It’s not hard to work out what’s a legit email from a friend and what’s not. Like those messages on facebook very obviously posted by some sort of malware (“Check out what this girl did at her high school prom…”), anyone clicking in the link really deserves any issue that arises.

    I have never seen a single email/facebook/online message that wasn’t blatantly obvious when it wasn’t a legitimate message. Now maybe I haven’t seen every single message/email ever, but I’m talking about over 15 years of being a computer/online user, and reading about all manner of issues people have come across.

    It’s like those Nigerian scams… I mean, come on, how stupid do you need to be to be sucked in by those???

    Seriously, if you imagined “real world” scenarios similar to the emailed one (ie. someone disguised as one of your friends knocks on your door at midnight shouting, “Hey, check out this porn DVD I have!”, you just going to just stick in the DVD to your player without first asking them what they’re on about?), you wouldn’t just do it. Why do people suddenly lose the ability to think just because it’s a computer?

    Then there’s drive-by downloads to worry. You don’t have to open and downloaded files to get infected. Malware infected websites can utilise security holes in your web browser to automatically execute malware code on your computer without you knowing or clicking anything.

    Again, it’s not hard to stay away from infected sites. In almost every single instance it’s common sense, and any other instance it’s simply having up to date anti-virus and firewall software.

    Anyone remember the Anna Kournikova virus? It sent itself in an email to your entire address book when you clicked on the attached AnnaKournikova.jpg file.

    (I clicked and I clicked and no images ever appeared. It was very distressing)

    Great example! Why on earth would anyone have thought this was anything other than a virus or similar?? Seriously??? Like with most other “tools”, common sense should prevail over and above knowledge.

    —-

    (And you can take offence at my “common sense” comment if you like, but in some area of life we all lack it at some stage or other. Mine’s usually after a few drinks and thinking I’m God’s gift to women or similar… ;) )

    #1129897
    Uncomplicating
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    Divert To Mobile, post: 147486 wrote:
    Last time this happened I had a call from microsoft who detected the infection and they took it out for me. I havent had a call yet so I guess the steps from Brent worked.

    Steve

    I’ve had a number of calls from “Microsoft” about the “infections” that I apparently have.

    I’m amazed my PC is still working.

    Perhaps I should follow their instructions next time rather than telling them to [insert expletive here] off

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