Home – New Forums Tell me straight… Website feedback

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  • #964487
    John GeeksOnline
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    • Total posts: 9
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    Hi all,

    We would really appreciate some feedback on our website

    http://www.geeksonline.com.au

    Specifically, we are looking for…

    1. The thing you like the most
    2. The thing you dislike the most

    Thx in advance.

    #1006110
    allcreative
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    • Total posts: 54
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    John, post: 5303 wrote:
    Hi all,

    We would really appreciate some feedback on our website

    http://www.geeksonline.com.au

    Specifically, we are looking for…

    1. The thing you like the most
    2. The thing you dislike the most

    Thx in advance.

    1. nice, clean design
    2. ditch the splash

    Cheers,
    Joel

    #1006111
    mike@engagemarketing
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    • Total posts: 300
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    Gday John,
    my comments are below:

    • I’m not a fan of Splash pages, but if you were set on keeping it, i would suggest giving instructions on what step to take to get to the next point, eg. writing enter here on the graphic.
    • The main page, to me, doesn’t instantly communicate what you are, instead telling me you have good service, but leaving me wondering in what specific area.

    I like the overall feel of the brand though!

    Cheers,
    Mick

    #1006112
    John GeeksOnline
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    • Total posts: 9
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    Thx for the feedback; it is really appreciated.

    #1006113
    Renee Barber
    Member
    • Total posts: 360
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    Hi John

    I typed a nice long email last night and the cyber rats got it … Sigh. Anyway, I’ll give it another go.

    I rather like the splash page, but it definitely needs some information on what to do as I was sitting there thinking, ‘Ok, is that it?’ By the way, today when I visited, the time between landing on the page and going to your main website seems to have reduced. Was something changed or did I need sleep more than I thought last night?

    Anyway, I reckon you might think about animating the little ‘geeks’ on your subsequent pages so then you may be able to skip the splash page altogether. To get that green (it’s growing on me) into the picture, perhaps change your clouds to green. It might be weird, but somehow grey clouds remind me of rain. Goodness knows we need it in the drought, but it’s not a very ‘up’ colour.

    Speaking of colour, I like the use of only a couple colours. I’m a real colour gal, but I found this to be quite effective as ‘cut-through’.

    With my editing hat on, my advice is to watch your zeds in words like realised and specialise as most people reckon that smacks of Americans and some people can get a bit heated about that.

    OK, I probably forgot to include something really exciting that I mentioned last night, but this should cover the highlights.

    I’ll look forward to seeing what you come up with (if you decide to take on board any of the advice provided in this thread) so please keep us posted.

    Oh, I’ve just remembered the other thing! On your services page, I really don’t like the centring of the bulleted text. For some reason, that drives me crazy …

    #1006114
    John GeeksOnline
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    • Total posts: 9
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    Thanks for the great feedback Renee. I can’t say whether your suggested changes will be made, however, they will definitely be looked at, along with everyone elses comments. Hopefuly we can get some consensus on what works and what doesn’t.

    #1006115
    Renee Barber
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    • Total posts: 360
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    John, post: 5364 wrote:
    Thanks for the great feedback Renee. I can’t say whether your suggested changes will be made, however, they will definitely be looked at, along with everyone elses comments. Hopefuly we can get some consensus on what works and what doesn’t.

    Hi John, I’m not that precious about my suggestions (usually). :-) That’s why I said the suggestions in this ‘thread’. Good luck with it all!

    #1006116
    AnchorHosting
    Member
    • Total posts: 3
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    John,

    A very nice and clean website. The general layout and design is inline with what seems to be current design ideas which always helps.

    A few bits of constructive feedback…

    1. It might be worth considering things you could do to get your website to turn up in search engines. After all, having a pretty website only goes so far, really you want it to be generating new work for you. It’s a big topic to tackle so I wont go into detail, but there are lots of good online resources on the topic, this one is a good starting point: http://www.google.com/webmasters/tools/

    If I was to give you one piece of advice it would be to look for ways to add more content. The search engines love content. Perhaps a blog or some relevant articles that might help some of yours customers, some links to places to buy components from (assuming you don’t get involved in selling parts).

    2. The testimonials are a good idea… I’d keep building on this.

    3. Maybe an illustration of how the remote support bit works. I understand the concept having a technical background, but I suspect that many end users don’t realise how it works or why it is so much better than onsite support options. Maybe some pictorials that get across the key steps in the process.

    4. Perhaps a more detailed list of problems that you can fix so that people can relate it to their own situation when they’re looking at your website.

    I hope this helps and good luck with the business!

    Andrew Rogers
    anchor.com.au : 1300 883 979
    Web hosting | VPS | Dedicated servers | Co-location

    #1006117
    John GeeksOnline
    Member
    • Total posts: 9
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    more great advice. Thanks very much Andrew.

    anchor, post: 5436 wrote:
    John,

    A very nice and clean website. The general layout and design is inline with what seems to be current design ideas which always helps.

    A few bits of constructive feedback…

    1. It might be worth considering things you could do to get your website to turn up in search engines. After all, having a pretty website only goes so far, really you want it to be generating new work for you. It’s a big topic to tackle so I wont go into detail, but there are lots of good online resources on the topic, this one is a good starting point: http://www.google.com/webmasters/tools/

    If I was to give you one piece of advice it would be to look for ways to add more content. The search engines love content. Perhaps a blog or some relevant articles that might help some of yours customers, some links to places to buy components from (assuming you don’t get involved in selling parts).

    2. The testimonials are a good idea… I’d keep building on this.

    3. Maybe an illustration of how the remote support bit works. I understand the concept having a technical background, but I suspect that many end users don’t realise how it works or why it is so much better than onsite support options. Maybe some pictorials that get across the key steps in the process.

    4. Perhaps a more detailed list of problems that you can fix so that people can relate it to their own situation when they’re looking at your website.

    I hope this helps and good luck with the business!

    Andrew Rogers
    anchor.com.au : 1300 883 979
    Web hosting | VPS | Dedicated servers | Co-location

    #1006118
    gareth_concise
    Member
    • Total posts: 25
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    Hi.

    Design – great.
    Colours/Branding – great.
    Marketing – no good.
    Google – no good.

    You need to follow the 3 step rule to make sales.
    1) Be found
    2) Provide the information, but not too much
    3) Convert the prospect

    Yes its a nice website, but does it work in terms of delivering customers?

    You need to get your website setup for relevancy for computer troubleshooting in your area. Giving the price away on the website is not a good idea. You leave no reason for people to phone you. They look at the price and either decide “thats good, ill ring” or “nope, too expensive” whereas no prices means they ring to find out. You can then ask them questions, tell them you can be there in half an hour etc! Thats the converting bit.

    Sorry to be harsh, but think again about what you want the website to do. My bet is that you want to get customers right? If it is, work out a strategy to appear high up in Google. Then work out what information people want to know and provide ‘teasers’ so that they must contact you. Then install some statistics software as others have suggested to help you track.

    Further questions, just ask! Good luck guys. I used to fix computers and found the best marketing was a small $10 advert in the local paper that read ‘Computers. Anything – Anywhere – Anytime’ – phone rang off the hook and because i could fix it quickly, i could charge a premium.

    Cheers!

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