Who Has Or Would Purchase Furniture Online Only Seeing A Photo Of It

[Kimt]

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Have you or would you purchase Furniture Online only seeing a photo of the item? What factors would influence your decision with this. Is it mainly the quality of the products, the price factor, how much delivery will cost you and so on?

I am very interested to get your thoughts on this subject. Look forward to discussing with you all here.

Thanks from Kim

[Past-Member]

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Hi Kim – if you had a linked page where the small photo went to a separate single item detailed page of many photos and perhaps a video showing the front, back, close up, exact sizes and finish, I think it would be of great value. You do not want all these other photos clogging up the main item pages.

The problem with colours would be only because everyone’s monitor shows colours slightly different and you would have to be clear in describing if something was white, brilliant white or gloss, offwhite or cream etc.

I do believe there is a need for quality furniture to be seen and purchased online that can be delivered – although delivery rates would be your main problem to address because of weight, not so much the problem of purchasing online.

And yes, I would purchase furniture online if it fulfilled all my expectations. I purchased office chairs online from Milan Direct which is an online only furniture store. They also have excellent after sales service.

[Jake@EmroyPrint]

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Hi Kim,

I have bought furniture online and will again.

When I purchase online, personally I want a lot of information about the quality of the furniture, where it was made, a warranty, delivery time frame + cost.

I also want good quality photos from different angles.

I haven’t had any problems with the purchases that I have made and they were about 15% cheaper than a comparable product in a store.

– Jake

[ThinkSimple]

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Hi Kim,

Who would have thought that people would buy sheds online??

I say your furniture idea has legs. Run with it.

Cheers

[Past-Member]

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Further to previous post.

We bought a beautiful wooden shed kit online. It was the photos that helped.

[Kimt]

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Ok this is very interesting. You have all obviously seen my other thread and know why i am asking this question. Thank you by the way for your input everyone i really appreciate it.

When i first starting thinking about this a few months back, i initially thought, oh i think i am just wasting my time but since i have really thought about it in more detail it is becoming more apparent that there is a need for what i am wanting to do.

My next question is Delivery Charges, as you say KarenC it may be a problem, so i need to find an Australia Wide Courier/Removalist company that i could add as an automatic postcode quote system that customers would do themselves before they even go ahead with a purchase. Does anyone know any that deliver furniture items?

Ooh Laptop is running out of batter power, i had better go and charge it. Thanks again for the input. I am really excited about this but have no idea how to go about though.

[Hugh Thyer]

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I wouldn’t buy furniture online, because I wouldn’t know if it was comfortable.

[JohnSheppard]

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Being a male, I normally hate shops, I know what I want, I go buy it, I leave. I am the same with buying on line. I know what I want, I go buy it, I leave.

I think on-line commerce lends itself to this kind of purchasing.

I think with furniture it’s hard to know what you want so you need to walk around the shop until it hits you.

So for me. No.

(Hmm actually as I type no, I realise I tell a lie, I purchased several office desk furniture once online…but that’s easy to know what you want, it’s all the same)

[Chris Bates]

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It really depends on the furniture.

Certainly wouldn’t buy a couch online (you should hear my wife re-tell the story of me picking our couch…)

Something like coffee tables, cupboards/shelving, etc – I think I could do it.

My biggest concern would be satisfaction guarantee. None of this “you pay p&h to return it” when we’re talking a $150 p&h fee.

What happens if it’s damaged in transit?
What happens if I’m unhappy with my decision?
What happens if I feel the quality is less than what is represented online?

These are going to be the pitfalls of big ticket items online.

[Author]

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