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  • #979038
    Tennasee
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    • Total posts: 23
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    As my business idea is only for a select market, I sent out a survey to appopriate businesses, but didn’t realise I had the wrong return address on the letter and envelope. By the time I got the notification from Aus Post that the address was wrong, they had already sent the completed surveys back to the sender’s. They don’t keep any records so I don’t know who responded. The business is based on the ability to be accurate and to proof, so contacting the target market businesses and letting them know of the mistake would be embarrassing to say the least. But I really need those responses.

    A friend has suggested sending a follow-up letter with another survey attached, just saying I hadn’t heard anything and would appreciate a response, etc and including a stamped addressed return envelope.

    What would you do?

    Thanks

    #1111532
    Michelle Johnson
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    Sounds like a tough situation. Is mail the only way to contact these people, perhaps if you offer the follow up survey online or via email people might be more likely to take the time to resubmit? Depending on the volume, a phone call (while time consuming) might help you build the relationship enough to convince your network to respond and assist. Is there anything in it for them? If so, emphasize this in your email/contact.

    Hope that help, good luck with it.
    Michelle

    #1111533
    NathanB
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    If you are going to take the time and cost to re-contact and re-survey. Is it possible to begin over with businesses that you did not target the first time over?

    #1111534
    TheGoldenGoose
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    You could blame Australia Post! ;)

    Can you contact whoever is at the address where they have been sent?

    #1111535
    Kennethti
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    TheGoldenGoose, post: 124175 wrote:
    You could blame Australia Post! ;)

    Can you contact whoever is at the address where they have been sent?

    Do NOT blame Australia Post. This may be considered defamation or libel.

    #1111536
    TheGoldenGoose
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    For the record, I was joking – thus the wink.

    #1111537
    Kennethti
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    TheGoldenGoose, post: 124196 wrote:
    For the record, I was joking – thus the wink.

    Haha some people can be dense… like me.

    #1111538
    TheGoldenGoose
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    Kennethti, post: 124197 wrote:
    Haha some people can be dense… like me.

    :) It’s ok – Im the densest of them all!

    #1111539
    yourvirtualboard
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    • Total posts: 569
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    Honesty is usually the best policy.

    If you resend with a stamped envelope and explain what happened I’m guessing those that responded would again and some new ones might too?

    #1111540
    kathiemt
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    I’d be contacting the people whose address they were sent to and asking for them. Introduce yourself and explain what you were doing. It might provide an opportunity for some open networking and relationship building. You never know.

    #1111541
    Steve – Adoria Photo
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    Definately go with honesty.
    You have actually created the best “elevator pitch” example of why there is value in getting an independent proof reading service engaged for any important business communication.

    Had you done the same it would have saved a lot of strife!
    I’m sure you will relay this experience to many prospective clients who have been burnt by similar experiences.

    Regards, Steve

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