Business relationships
Long-term success in business is all about developing and managing business relationships. Whether you are looking to take on new clients or increase customer loyalty, this section will help make the process easier. Here you will find practical advice on saying no to difficult clients, how to find a mentor, personal networking, referral marketing, and much more. Check out our step-by-step course to solo success.
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Business relationships
When enough’s enough: 7 reasons to fire your client right NOW
The repercussions of firing a client can be scary. But if they’re a nightmare to work with, it’s worth taking the risk. If you’re hesitating, here are 7 reasons to fire your client right now.
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Business relationships
Why being someone’s “my” is the ultimate business referral
If you’re dubbed a "my" by a good colleague or peer you’ll never want for work and you’ll have a good pipeline of business referrals, writes Tom Valcanis.
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Business relationships
Boost business by inspiring others
Boosting the spirits of and inspiring others can boost your sales. Here’s why and how.
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Business relationships
Why Christmas isn’t always the best time to reward clients
Are you just part of a mass herd of parties, dinners, gifts, cards and hampers to clients during the Christmas period? Is there a better time to differentiate your brand and thank and reward clients for their loyalty throughout the year?
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Business relationships
Why face-to-face communication is still important
In today’s digitally-driven world, business moves faster and clients seem to get further away. Finding ways to maintain a level of personal, face-to-face communication is as important as ever to ensure your client relationships are rock solid.
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Business relationships
How to deal with haters
It’s simple. The more successful you become, the more haters you’ll attract. But how you deal with the negativity can make or break your business.
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FROM THE FORUMS
Using a CRM
Hi Andrew, You can try Streak CRM if you use Gmail. I used it for a while and liked it. Keeps it simple. Hubspot has a free CRM now, but haven't tried it. I've…
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Attracting new business
Our entire course, now part of membership!
We’ve condensed all we’ve learned into our comprehensive step-by-step course and bundled it into Premium Membership, for just $99. Check out Flying Solo membership.
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Business relationships
12 signs you should say NO to clients
Making the decision to say no to clients is not made lightly. Do you know how to recognise when you should say no? No to an existing client, no to future income, no to potential new clients?
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Business relationships
Red faced: Real life awkward client moments
When the wheels fall off in front of a client it can be truly mortifying, and it happens to the best of us. Laugh along with these 15 real life awkward client moments… but just hope you’re not next!
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Business relationships
Fight your fear of asking for testimonials. They transform your business.
Testimonials are astonishingly powerful for your business; they’re the fastest way to convert lookers into buyers. So why do we avoid asking for testinmonials?
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Business relationships
Client Christmas cards: yes or no?
If you decide to send a card, here’s how to create a memorable moment of connection, rather than simply filling up their shelf.
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Business relationships
What to do when you’re about to lose a big client
A sad truth about business is that losing clients is inevitable and client relationships will come to an end. How they end, however, is up to you.
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FROM THE FORUMS
Marketing Building Company, where to start
What we'd like to do is start taking on more jobs, so we have a few on the go at the same time. Maybe even expand to large new home builds or unit developments. Determining…
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Business relationships
Friends as clients. Does it work?
We’ve all heard about the cons of doing business with friends. But, might there be some serious pros of having friends as clients too? Katie McMurray shares her thoughts here.
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Business relationships
6 1/2 dud clients: Some customers are always wrong!
As one frazzled freelancer said to another: “Business would be great if it wasn’t for my clients!” The Seagull, Power Tripper, Jilted Lover… not only is the customer not always right, but here are 6½ that are very wrong.
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Business relationships
5 ways to build a strong team (even when there’s no one on the payroll)
When you’re flying solo, your suppliers and contractors are part of your team. If you treat them as such and build a strong team, suddenly you don’t feel like you’re doing all your flying alone.
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Business relationships
How to insult people like a professional SEO spammer
Want sales to plummet? Insult and irritate prospects using these SEO spam email techniques. Offend and affront in just three easy steps!
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Business relationships
So you liked my work? Please put that in WRITING
We all know and appreciate the value of a strong, written testimonial. Yet getting them can be like pulling teeth. Here are some of the tactics I use to mould client praise into a usable written testimonial.
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Business relationships
I’d love to get a mentor, how do I find one?
Whether you’re new to running a business or you’ve been in this game for a while, you’ll know the value of having a great sounding board! Here are some tips on how to find a mentor.
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Business relationships
Why referral marketing just works
Referral marketing is not sitting around hoping for a referral. It requires you to take actions that will keep you front of mind and help people talk about you more.
