Communication skills
Clear and effective business communication skills are essential for running a successful business, but due to the different experiences and backgrounds of each client, it’s not always easy. This section provides advice on a wide range of business communication skills including how to handle difficult conversations, how to avoid business jargon and anger management. It also looks at specific types of communication including telephone sales techniques, email communication and informal communication. Check out our step-by-step course to solo success.
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Communication skills
How to communicate effectively using technology
One of the unintended consequences of COVID-19 has been the supersonic rise in peoples usage of digital communication channels. With social restrictions enforced and less opportunity to communicate in person, we have enthusiastically embraced channels that allow us to still connect and do business.
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Communication skills
How to handle brutal feedback better
It’s thrilling to have a client gush over your work, but when they give you a response so negative your head spins, it’s easy to lose composure. Here’s how you handle brutal feedback better and avoid making a difficult situation worse.
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Attracting new business
Our entire course, now part of membership!
We’ve condensed all we’ve learned into our comprehensive step-by-step course and bundled it into Premium Membership, for just $99. Check out Flying Solo membership.
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Communication skills
Why we should all become journalists
While it may seem counterintuitive given the tumultuous world of journalism, Sherene Strahan thinks there’s much to gain from adopting an inquisitive mindset. Here’s how it’s done.
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Communication skills
Is poor communication costing you customers?
Are you a communication rock star or a communication delinquent? If your responsiveness has deteriorated over time, so will your reputation.
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Communication skills
5 ways to ensure customers are saying nice things behind your back
We all know word-of-mouth is the most powerful form of marketing. So how do you ensure people aren’t just talking about you, but they’re saying the right things?
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FROM THE FORUMS
Using a CRM
Hi @Paul - FS Concierge Thanks, I actually joined quite some time ago but first post in the forum :) I was wondering how many solo people actually use a CRM…
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Communication skills
How to keep your cool when someone is being a d!%k
Are you continually running up against d!%k behaviour in your solo journey? Tammy Tansley shares tips for when you are dealing with difficult people.
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Communication skills
A psychologist shares: How to turn a maybe into a YES
Whether it’s getting a sale, or asking someone to pay an invoice, there are many times in business we need to turn a ‘maybe’ into a ‘yes’. Here’s how to navigate these challenging conversations.
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Communication skills
How to say ‘No’ and own it. Like a toddler
Some of us (myself included) find it very difficult to say 'No'. Both in work and life. But from now on, I’m taking some advice on this topic from my toddler …
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Communication skills
Are you making this very common, very epic business fail?
Can you both read and follow instructions? Then you are uniquely placed to stand out from the crowd.
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Communication skills
Difficult conversations are hard. This will make them easier.
Most business owners will do anything to avoid a difficult conversation. I think it’s time to suck it up and get tough.
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Communication skills
Amy Cuddy: Your body language shapes who you are
Body language affects how others see us, but it may also change how we see ourselves.
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FROM THE FORUMS
Marketing Building Company, where to start
What we'd like to do is start taking on more jobs, so we have a few on the go at the same time. Maybe even expand to large new home builds or unit developments. Determining…
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Communication skills
How to get a smile out of your automated emails
You know those automated emails that get sent out when someone buys from you or subscribes to your blog? Chances are they represent opportunities you’re not taking advantage of.
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Communication skills
How to create sticky customers
Consumer habits and loyalties are changing fast, with more choice, information, devices and power than ever before. For those ready to adapt, it’s a huge opportunity.
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Communication skills
We all have a Dangerous Voice – and it has huge power
If we want to use authoritative and authentic communication, first we need to remove some fear-based conditioning. Then we can find the power in our Dangerous Voice.
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Communication skills
The power of saying ‘thank you’ in business
Would you like to get more referrals than ever before? Or have suppliers go way above and beyond the call of duty? Mastering the art of thanking others could bring amazing results.
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Communication skills
Ethical marketing: How do I market myself ethically?
Marketing isn’t the domain of snake-oil salesmen anymore. No matter your industry, truth and authenticity will allow people to get to know, like and trust you.
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Communication skills
5 crazy ways to avoid saying ‘no’
If, like most business owners, you’re always struggling to say ‘no’, maybe it’s time to take a bit more of a left-field approach.
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Communication skills
How to market and sell when you’re an introvert
Introverts are especially good at connecting with people on a deeper level. So how can they leverage this trait to market and sell themselves better?
