Communication skills
Clear and effective business communication skills are essential for running a successful business, but due to the different experiences and backgrounds of each client, it’s not always easy.
This section provides advice on a wide range of business communication skills including how to handle difficult conversations, how to avoid business jargon and anger management. It also looks at specific types of communication including telephone sales techniques, email communication and informal communication.
Check out our step-by-step course to solo success.
Communication skills
How to handle brutal feedback better
It’s thrilling to have a client gush over your work, but when they give you a response so negative your head spins, it’s easy...
Communication skills
Why we should all become journalists
While it may seem counterintuitive given the tumultuous world of journalism, Sherene Strahan thinks there’s much to gain from adopting an inquisitive mindset. Here’s...
Communication skills
Is poor communication costing you customers?
Are you a communication rock star or a communication delinquent? If your responsiveness has deteriorated over time, so will your reputation.
Communication skills
5 ways to ensure customers are saying nice things behind your back
We all know word-of-mouth is the most powerful form of marketing. So how do you ensure people aren’t just talking about you, but they’re...
Communication skills
How to keep your cool when someone is being a d!%k
Are you continually running up against d!%k behaviour in your solo journey? Tammy Tansley shares tips for when you are dealing with difficult people.
Communication skills
A psychologist shares: How to turn a maybe into a YES
Whether it’s getting a sale, or asking someone to pay an invoice, there are many times in business we need to turn a ‘maybe’...
Communication skills
How to say ‘No’ and own it. Like a toddler
Some of us (myself included) find it very difficult to say 'No'. Both in work and life. But from now on, I’m taking some...
Communication skills
Are you making this very common, very epic business fail?
Can you both read and follow instructions? Then you are uniquely placed to stand out from the crowd.
Communication skills
