Communication skills

Handling difficult conversations

- December 30, 2009 < 1 MIN READ

Whether it’s dealing with suppliers, chasing clients for money or simply dealing with other business owners, the odd tricky conversation is inevitable. In this video, Hugh Gyton shares some tips on handling them.

Core to Hugh’s philosophy is that “People buy people first, not companies or products”. In this short video, Hugh shares tips via the acronym I.N.P.U.T and leaves us in little doubt regarding where and how to focus our effort.

Hugh’s professional work started in the UK in the computer software industry and later in Hong Kong where he broadened his understanding of the importance of relationship over sales technique, honing a more engaged, collaborative approach to leverage any cultural differences.

He set up his own company, Just a conversation™ when he returned to Sydney and today is recognised as a thought leader in getting people comfortable in controlling conversations that matter.

For more on this and related topics, try these fine articles:

Nine tips for improving negotiation skills – Professional salespeople love negotiation, but many soloists are more comfortable doing their job rather than negotiating about it. Here are nine tips for improving your negotiation skills. Read the full article.

NLP: Speak the language of your clients – Great communicators are able to speak the language of the people they are talking to. If you want to build quick rapport with clients, you need to learn how to speak their language. This empathy is at the heart of successful communication. Here’s how to do it. Read the full article.

Video produced with our friends at BNET Australia.


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