Customer experience
Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.
In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more.
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Customer experience
5 steps to achieving a frictionless customer experience
Frictionless customer experience is a phrase that is only now beginning to take flight. In 2018, Amazon released news about AmazonGo as an important...
Customer experience
I serve my ideal clients first and Google second
A definitive list of everything I wish someone else had shared with me when I first started writing a blog for my business 7...
Customer experience
5 ways businesses can reduce churn
According to research, the average business has a retention rate of less than 20%. That means that most companies are churning — or losing...
Customer experience
How to learn from your weirdest and worst business feedback
Terrific testimonials, raving reviews and phenomenal feedback can make your day. It’s awesome social proof, and gives the ego a good rub. But what...
Customer experience
How to handle rude and unruly customers
The customer is always right. Isn’t that what we are told? But what happens if they are rude? Do you call them on it?...
Customer experience
Survey: Inside the mind of micro business owners
Every few years we run our 'Understanding Micro Business' survey which explores the motivations, challenges, vices and financials of Australia’s largest small business sector....
Customer experience
What does it take to be a true service star?
Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has...
Customer experience
7 signs you’re about to lose a client
Ever had a client leave you out of the blue? Would you rather you didn't lose clients? Keep an eye out for these seven...
Customer experience
