Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.
In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more.
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Customer experience
What’s the secret sauce to those businesses that always seem to have plenty of completely satisfied customers? Give the people what they want –...
Customer experience
There are so many considerations for business owners when it comes to consumer satisfaction, from pricing to brand image to customer service. But the...
Customer experience
Many businesses focus on themselves when talking about their services and their business. Yet understanding what our customers deeply desire in life and business...
Customer experience
When I took my kids to America in 2017, the place everyone loved most was the Magic Castle Hotel in LA. You might know...
Customer experience
In 2021, customer experience is king and there are lots of ways you can give yours a boost, writes Jason VandeBoom, Founder and CEO,...
Customer experience
Frictionless customer experience is a phrase that is only now beginning to take flight. In 2018, Amazon released news about AmazonGo as an important...
Customer experience
A definitive list of everything I wish someone else had shared with me when I first started writing a blog for my business 7...
Customer experience
According to research, the average business has a retention rate of less than 20%. That means that most companies are churning — or losing...
Customer experience
Terrific testimonials, raving reviews and phenomenal feedback can make your day. It’s awesome social proof, and gives the ego a good rub. But what...
Customer experience
The customer is always right. Isn’t that what we are told? But what happens if they are rude? Do you call them on it?...