Customer experience
Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.
In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more.
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Customer experience
10 reasons you should still have face-to-face meetings
In a digital world, ruled by automation and time hacks, refusing to have face-to-face meetings is now seen as ‘smart’ and ‘efficient’. Andrew Griffiths...
Customer experience
I went glamping and learnt these customer service lessons
Keen to fine tune the experience you provide to your customers? It might be worth reflecting on what’s made YOU happy as a customer...
Customer experience
Still charging a minimum purchase amount for EFTPOS? It’s time to reconsider your EFTPOS fee.
Does your business still decree a minimum purchase amount to customers for the privilege of being able to use EFTPOS? It’s really time to...
Customer experience
Turning complainers into advocates – a step-by-step guide
No one likes getting a complaint. When you are a small or solo business, it can seem impossible not to take it personally. But...
Customer experience
5 positive things to do when you’re feeling negative about your clients
Annoying customers are an unavoidable part of business, and venting about them online can seem harmless enough. But before you become a whinger, think...
Customer experience
Libby O’Sullivan: Winner of the 2015 Flying Solo Service Star Award
Every Monday in February, we’re profiling the category winners of the 2015 Flying Solo Awards. Today, we’re featuring our Service Star Award winner, Libby...
Customer experience
Do customers think you’re ‘great … but’?
Are you doing a fantastic job for your clients but they're not referring you on to others? Maybe it's because there's always a 'but'...
Customer experience
How being a sales klutz actually won me business
As soloists, we’re going to make mistakes. Deciding to own those mistakes however and make good on them? That can yield surprising benefits for...
Customer experience
