Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.
In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more.
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Customer experience
Every few years we run our 'Understanding Micro Business' survey which explores the motivations, challenges, vices and financials of Australia’s largest small business sector....
Customer experience
Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has...
Customer experience
Ever had a client leave you out of the blue? Would you rather you didn't lose clients? Keep an eye out for these seven...
Customer experience
It costs roughly five times more to bring in a new customer than keep an existing one. Keeping your existing business customers happy? That’s...
Customer experience
In a digital world, ruled by automation and time hacks, refusing to have face-to-face meetings is now seen as ‘smart’ and ‘efficient’. Andrew Griffiths...
Customer experience
Keen to fine tune the experience you provide to your customers? It might be worth reflecting on what’s made YOU happy as a customer...
Customer experience
Does your business still decree a minimum purchase amount to customers for the privilege of being able to use EFTPOS? It’s really time to...
Customer experience
No one likes getting a complaint. When you are a small or solo business, it can seem impossible not to take it personally. But...
Customer experience
Annoying customers are an unavoidable part of business, and venting about them online can seem harmless enough. But before you become a whinger, think...
Customer experience
Every Monday in February, we’re profiling the category winners of the 2015 Flying Solo Awards. Today, we’re featuring our Service Star Award winner, Libby...