Customer experience
Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.
In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more.
Check out our step-by-step course to solo success.
Customer experience
What does it take to be a true service star?
Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has...
Customer experience
7 signs you’re about to lose a client
Ever had a client leave you out of the blue? Would you rather you didn't lose clients? Keep an eye out for these seven...
Customer experience
10 ways to be a business customers rave about
It costs roughly five times more to bring in a new customer than keep an existing one. Keeping your existing business customers happy? That’s...
Customer experience
10 reasons you should still have face-to-face meetings
In a digital world, ruled by automation and time hacks, refusing to have face-to-face meetings is now seen as ‘smart’ and ‘efficient’. Andrew Griffiths...
Customer experience
I went glamping and learnt these customer service lessons
Keen to fine tune the experience you provide to your customers? It might be worth reflecting on what’s made YOU happy as a customer...
Customer experience
Still charging a minimum purchase amount for EFTPOS? It’s time to reconsider your EFTPOS fee.
Does your business still decree a minimum purchase amount to customers for the privilege of being able to use EFTPOS? It’s really time to...
Customer experience
Turning complainers into advocates – a step-by-step guide
No one likes getting a complaint. When you are a small or solo business, it can seem impossible not to take it personally. But...
Customer experience
5 positive things to do when you’re feeling negative about your clients
Annoying customers are an unavoidable part of business, and venting about them online can seem harmless enough. But before you become a whinger, think...
Customer experience
