What I learned about marketing and customer service from one genius family hotel

When I took my kids to America in 2017, the place everyone loved most was the Magic Castle Hotel in LA. You might know it. It’s a mid-range motel that has been gussied up with paint and lobby mirrors. It’s not fancy. Yet it’s the most highly-desired family hotel in the city and is consistently … Continue reading What I learned about marketing and customer service from one genius family hotel