Customer service
Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone. In this section we provide you with plenty of customer service tips to help you develop your customer service skills. From how to handle customer complaints and asking for customer feedback to managing client expectations, these tips should ensure your clients keep coming back for more. Check out our step-by-step course to solo success.
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Customer service
How to learn from your weirdest and worst business feedback
Terrific testimonials, raving reviews and phenomenal feedback can make your day. It’s awesome social proof, and gives the ego a good rub. But what about the business feedback that cuts you to the bone, or is just plain weird?
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Customer service
How to handle rude and unruly customers
The customer is always right. Isn’t that what we are told? But what happens if they are rude? Do you call them on it? Matt White questions if people are more demanding these days, and shares his tips for how to handle rude customers.
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Attracting new business
Our entire course, now part of membership!
We’ve condensed all we’ve learned into our comprehensive step-by-step course and bundled it into Premium Membership, for just $99. Check out Flying Solo membership.
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Customer service
What does it take to be a true service star?
Libby O'Sullivan won the service category of our inaugural awards and in this podcast you'll hear why. She serves her customers well and has created an ideal lifestyle business.
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Customer service
7 signs you’re about to lose a client
Ever had a client leave you out of the blue? Would you rather you didn't lose clients? Keep an eye out for these seven things to avoid being blindsided in the future.
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Customer service
10 ways to be a business customers rave about
It costs roughly five times more to bring in a new customer than keep an existing one. Keeping your existing business customers happy? That’s one of the most cost effective marketing tools.
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FROM THE FORUMS
Using a CRM
Hi Andrew, You can try Streak CRM if you use Gmail. I used it for a while and liked it. Keeps it simple. Hubspot has a free CRM now, but haven't tried it. I've…
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Customer service
10 reasons you should still have face-to-face meetings
In a digital world, ruled by automation and time hacks, refusing to have face-to-face meetings is now seen as ‘smart’ and ‘efficient’. Andrew Griffiths thinks this is a crying shame.
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Customer service
I went glamping and learnt these customer service lessons
Keen to fine tune the experience you provide to your customers? It might be worth reflecting on what’s made YOU happy as a customer and start working back from there.
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Customer service
Still charging a minimum purchase amount for EFTPOS? It’s time to reconsider your EFTPOS fee.
Does your business still decree a minimum purchase amount to customers for the privilege of being able to use EFTPOS? It’s really time to stop with that.
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Customer service
Turning complainers into advocates – a step-by-step guide
No one likes getting a complaint. When you are a small or solo business, it can seem impossible not to take it personally. But take the right approach when responding to complaints, and you have a lot to gain.
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Customer service
5 positive things to do when you’re feeling negative about your clients
Annoying customers are an unavoidable part of business, and venting about them online can seem harmless enough. But before you become a whinger, think carefully about what message you’re really putting across.
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Customer service
Libby O’Sullivan: Winner of the 2015 Flying Solo Service Star Award
Every Monday in February, we’re profiling the category winners of the 2015 Flying Solo Awards. Today, we’re featuring our Service Star Award winner, Libby O’Sullivan from GLOW Physio.
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FROM THE FORUMS
Marketing Building Company, where to start
What we'd like to do is start taking on more jobs, so we have a few on the go at the same time. Maybe even expand to large new home builds or unit developments. Determining…
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Customer service
Do customers think you’re ‘great … but’?
Are you doing a fantastic job for your clients but they're not referring you on to others? Maybe it's because there's always a 'but' that goes with the service you're providing.
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Customer service
How being a sales klutz actually won me business
As soloists, we’re going to make mistakes. Deciding to own those mistakes however and make good on them? That can yield surprising benefits for your bottom line.
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Customer service
Customer service conundrum: What would you do?
A few years ago a shop owner did something I haven’t experienced before. I said nothing, and yet I probably should have. What would you have done if faced with this customer service conundrum?
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Customer service
Are you brave enough to ask for customer feedback?
I recently had to fly interstate, and the airline CEO was on board. During the flight he did something quite brave. He asked for customer feedback. Could you do the same thing?
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Customer service
My thoughts on customer service
Got a bad customer service story? I can relate! Here are my thoughts on customer service these days.
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Customer service
Soloists: nix negativity and end entitlement
I’m back from a trip to London where along with the Heathrow injection (i.e. four extra kilos), I learnt some business lessons from the city’s transporting system.
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Customer service
Why I fired my client and what I learnt
Today was a bad day. I love my clients and protect them all fiercely. In my 19 year legal career I’ve never had to fire one, until today.
