Mary is an expert in ISO9001 Quality Management Systems and business improvement. She believes strongly in a practical, business-focussed approach to quality.
She loves sharing her knowledge of quality systems, providing practical tips in her blog and quarterly newsletter and she lectures on quality systems to our future scientists.
Mary also loves to help small businesses implement quality systems and write their own practical user-friendly procedures to help improve business consistency and gain a competitive edge.
As a scientist, Mary also provides specialist accreditation advice to the forensic, medical, scientific and testing industries.
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"Sometimes the questions are complicated and the answers are simple." - Dr Seuss
Move over Richard Branson, I'm the solopreneur in charge here and I have the best boss in the world. Here's why.
Great communication is essential for running a small business, but it’s rarely given priority. Correct these common business communication mistakes and your business will be much better off.
No one’s first year in business goes quite as they expect, but that’s not necessarily a bad thing. It’s the surprises or ‘un-expectations’ that can be most valuable.
Focus on these areas when implementing small business systems and you’re sure to get the best returns on your efforts.
“Not another Word document!” Make your instructions more engaging by choosing a format that best suits the purpose, the place and the people.
The purpose of instructions is not only to help staff do their job efficiently and accurately, but also to improve business results. Follow these tips to ensure your instructions achieve just that.
Are you unsure about the difference between a procedure, policy and instruction and when they should be used in your business? You'll be a ‘Wizard of Docs’ by the end of this article.
Process documents are an incredibly useful resource for small businesses. Here’s how to ensure your business documents work harder for you.